CRM Buyer’s Guide

Published on the 06/09/2016 | Written by iStart


erp_guide

Each year iStart publishes the CRM Buyer's Guide providing comparison and evaluation of the leading CRM vendors and their products, along with local A/NZ reseller or implementation partner contact details...

Use the CRM Buyer’s Guide to find solutions that fit with your business requirements or industry vertical. You should also check the vendor’s listing on the CRM pavilion where you can get more detail on product offerings and read relevant case studies or white papers from the vendor. If you are interested in a particular industry vertical, you can search case studies by industry vertical here.

 

Download the full guide as a PDF…

Download iStart PDF

 

The following is a summary of the key product features and A/NZ contact details for the listed vendors:

act!  |  Microsoft Dynamics  |  MYOB EXO  |  Oracle  |  Pronto Xi  |  SAP  |  SugarCRM



act_logo_150

+ SOLUTION OVERVIEW:

Act! is the #1 best-selling Contact & Customer Manager, trusted by individuals, small businesses and sales teams for over 25 years. You can rely on Act! to help organize all your prospect and customer details in one place and take the guesswork out of marketing to drive sales results and create customers for life – in the office and on popular mobile devices.

+ INDUSTRY FOCUS:

Small-Medium Business, Professional Services, Healthcare and Healthcare Products, Utilities, Government, Recruitment, Manufacturing, Automotive, Construction & Engineering, Education & Training, Entertainment, Finance & Insurance, Food & Beverage, General Services, Health & Support Services, IT & Communications, Not for Profit, Property Development, Tourism, Transport, Wholesale & Distribution.


+ SOLUTION OVERVIEW:

Microsoft Dynamics CRM helps organisations improve sales and customer service. Accessible from Microsoft Outlook and the Web, Dynamics CRM is designed to be easy to use, customise, and maintain, integrates with other business systems, and scales to grow along with your business.
Microsoft CRM/xRM works through and with familiar technologies like the Microsoft Office system, Microsoft Office SharePoint Server, Microsoft SQL Server.

+ INDUSTRY FOCUS:

Government, Finance/ Insurance/ Banking, Manufacturing, Distribution, Not For Profit, Franchises, Professional Services, Wholesale, Retail, Education.

+ A/NZ VENDOR/RESELLER CONTACTS:

MICROSOFT//
E:
askdyn@microsoft.com
AU: 1800 197 960
NZ: 0800 800 162
www.microsoft.com.au/dynamics
www.microsoft.co.nz/


+ SOLUTION OVERVIEW:

MYOB EXO CRM is fully integrated with EXO Business, allowing for the management of all prospects and customer information within the one system. Features include activities, opportunities and pipeline management, tasks and communication history, campaign management and sales team budgets, combined with the added functionality of sales or job costing quotes, sales data and client financial information.

Comprehensive integration saves time and money by eliminating duplication of client information as well as eliminating inconsistencies and subsequent errors typically experienced when using multiple systems.

Flexible customisation allows for varying levels of access, meaning that the information required to perform the job is the information presented. And, because all client information is located within the same central data base, you can take comfort knowing that your sales team will always be armed with current and accurate information. Also includes a richly featured EXO Business OnTheGo iPad App ideal for account managers on the road.

Integration, accuracy and flexibility – three key words that define the perfect customer relationship solution for business.

+ INDUSTRY FOCUS:

Agriculture, Business Services, Wholesale & Distribution, Job & Project Based Business, Manufacturing, Mining, Not for Profit, Retail Trade, Sport & Recreation.

+ A/NZ VENDOR/RESELLER CONTACTS:

MYOB AUSTRALIA//
www.myob.com.au
E: exo@myob.com.au
P: 1300 55 110
MYOB NEW ZEALAND//
www.myob.co.nz/enterprise
E: exo@myob.co.nz
P: 0800 696 239



Oracle 2015

+ SOLUTION OVERVIEW:

Oracle Service Cloud
An easy-to-deploy cloud-based customer service application. Reduces cost to serve and inbound service inquiries, improves agent productivity and enables multi-channel service capability.

Key functions include:

  • Customer self-service capability across all channels
  • Flexible Agent Desktop enables agents to manage customer inquiries across all channels
  • Intelligent knowledge search tool provides customers and employees easy access to information
  • Comprehensive reporting with 700+ reports
  • Powerful workflow and class leading Integration capability
  • Marketing and feedback functions to help cross and upsell.

Oracle Sales Cloud
Engage your customer earlier and close deals more often with Oracle Sales Cloud. Equip your team with the proper processes, tools, resources, and intelligence to increase revenues.

Key functions include: Sales automation; Territory and quota management; Partner relationship management; Social collaboration; Increased sales intelligence.

+ INDUSTRY FOCUS:

Financial Services, Industrial Manufacturing, Wholesale and Distribution, Professional Services, Health Care, Engineering and Construction, Education, Retail, Utilities, High Tech, Insurance.

+ A/NZ VENDOR/RESELLER CONTACTS:

Oracle//
Australia

E: salesinquiry_au@oracle.com
P: +61 2 9491 1000 / 1300-366-386
www.oracle.com/au

New Zealand
E: salesinquiry_nz@oracle.com
P: +64 9 977 2100 / 0508-555-215
www.oracle.com/nz



Pronto_Software

+ SOLUTION OVERVIEW:

For more than 30 years, Pronto Software has been working closely with its clients to create business management software that helps them get the absolute best out of their business.

Pronto Xi is modular and includes integrated business intelligence capabilities empowering your business to monitor and manage key operations more efficiently.

Pronto has a strong track record and the company’s recent awards include:
– 2011 Australian Business Awards for Enterprise for Best Software
– 2012 Australian Business Awards for Product Excellence
– 2013 Australian Business Awards for Product Innovation
– 2013 BRW GE Momentum Mid-Market Awards for Best Mid-Market business
– 2014 Australian Business Awards for Best Technology Product

+ INDUSTRY FOCUS:

Retail, Wholesale & Distribution, Automotive, Construction, Job & Project Based Business, Manufacturing, Mining, Facilities Management, Service Industries.

+ A/NZ VENDOR/RESELLER CONTACTS:

Pronto SOFTWARE LIMITED (AUS)//
20 Lakeside Drive East Burwood VIC 3151 Australia
E: info@pronto.net
P:
+61 3 9887 7770
www.pronto.net



SAP_logo_2011_150

+ SOLUTION OVERVIEW:

Customer engagement and commerce solutions from SAP empower companies to provide excellence in customer engagement, omni-channel commerce, predictive marketing, social customer service, sales intelligence, real-time customer insights, product recommendations, collaboration and more. SAP products and services are designed to enable businesses to deliver the best experience for individual
customers with every digital or physical interaction.

+ INDUSTRY FOCUS:

Public Sector, Professional Services, Manufacturing, Wholesale & Distribution, Insurance, Consumer Goods, Utilities

+ A/NZ VENDOR/RESELLER CONTACTS:

UXC OXYGEN//
E: info@uxcoxygen.com
P:
 NZ: 0800 008 606 or AU: 1800 002 354
www.uxcoxygen.com



SugarCRM_150

+ SOLUTION OVERVIEW:

Sugar offers core CRM functionality the help automate and optimise the customer lifecycle across sales, marketing, and support. In addition, Sugar includes strong platform capabilities to enable users to customise their Sugar deployment as well as create custom applications that fit their unique customer management needs. SugarCRM’s goal is to build the most innovative and affordable CRM in the market. Through Sugar UX, users receive a modern, social and mobile user experience that helps them be more effective in their jobs as customer facing individuals. In addition, Sugar is priced so that organizations can afford to place this indispensible tool into the hands of more customer-facing employees. With a focus on usability and individual empowerment coupled with attractive total cost of ownership allows organisations to be more strategic and leverage their CRM initiative to differentiate themselves in the market.

+ INDUSTRY FOCUS:

Education, Finance, Manufacturing, Professional Services, Retail, Business Services, Technology and Automotive/Transport

+ A/NZ VENDOR/RESELLER CONTACTS:

SUGARCRM//
Wayne Goss
E: sales-apac@sugarcrm.com
P:
+61 2 8091 1237 www.sugarcrm.com/



Follow iStart to keep up to date with the latest news and views...