Welcome to the business process management and workflow solutions pavilion. Below you will find most of the leading vendors and/or their implementation partners in Australia. Click on any vendors of interest to see a showcase of their relevant local case studies, thought leadership articles, recent news stories, and product and industry insights. Use the advanced search facility in the menu bar to search for relevant content across the industries and solution types that you are researching. You can compare vendors across industries, reference sites and features in the Buyers Guide. Also check the iStart events diary for local industry events. All vendors showcased have local representation and actively support clients in Australia, and so will be glad to assist with your enquiries.
BPM / WORKFLOW SOLUTIONS OVERVIEW
The automatic routing of documents to the users responsible for working on them. Workflow is concerned with providing the information required to support each step of the business cycle. The documents may be physically moved over the network or maintained in a single database with the appropriate users given access to the data at the required times. Triggers can be implemented in the system to alert managers when operations are overdue. The manual flow of documents in an organisation is prone to errors. Documents can get lost or be constantly shuffled to the bottom of the in-basket. Automating workflow sets timers that ensure that documents move along at a prescribed pace and that the appropriate person processes them in the correct order.
Business Process Management (BPM)
A structured approach that models an enterprise’s human and machine tasks and the interactions between them as processes. BPM software uses a dashboard interface that offers a high-level view of the operation that typically crosses departmental boundaries. The dashboard integrates with all the applications that perform processes as well as related databases and can be used to trigger the start of a unit of work. Evolving from document management, workflow and enterprise application integration (EAI), a BPM system can monitor and analyse tasks in realtime and set off alerts when specified limits are exceeded or a response is not received within a specified time.
For decades, systems that are entirely automated have more or less taken care of themselves. However, operations requiring a mix of people and machine procedures employ BPM as a higher-level management system that keeps track of them both. Over time, a BPM system can provide historical data of human-machine interactions that might be extremely difficult to obtain from information systems, especially disparate systems from several departments or systems running on different platforms.
A BPM system may comprise a variety of independent packages or a comprehensive business process management suite (BPMS), which includes tools for modeling and analysis, application integration, business rules support, business intelligence (BI), activity monitoring and optimisation. Advanced BPMSs provide a development tool for creating forms-based applications, which are often the start of many business processes.
NEWS | ANALYSIS | RESEARCH