Field service management & mobility forum


Event Details


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Against the backdrop of global technological headwinds, the field service industry is moving at a speed of market evolution with plenty of growing potentials. Despite that, many in the sector are finding it difficult to keep up with the IoT and “mobility” concept while still maintaining the bottom line of business.

In order to overcome the challenges to adapt, adopt and integrate technologies while simultaneously addressing the perennial problem of achieving operational excellence and cost efficiency, we welcome you to come to the Field Service Management and Mobility Forum 2017, an enterprise-wide gathering of operations service managers, field service executives, IT Delivery Managers, solution delivery and technical specialists. By bolstering the theme to improve productivity, quality and delivery performance of field service workforce, this congregation of field-based professionals and forward thinkers aims to bring together key stakeholders in the field service ecosystem to co-create solutions to improve business operations, maximize service delivery safely, efficiently as well as cost effectively.

Reasons to Join Us This December at the Field Service Management & Mobility Forum

  • Empower yourself with practical skill sets needed in the current and future of field service industry
  • Future-proof your field service business with immediately actionable FSM strategies
  • Formulate better informed decisions by gaining effectual insights from experienced and forward-looking field service professionals
  • Improve your productivity, quality and delivery performance of your field service workforce by bridging the technology gap and risks in your business operation
  • Connect with like-minded field service professionals to co-create cost effective solutions resolving day-to-day work complexities
  • Increase your revenue by identifying and investing in the right IoT tools and resources
  • Effectively managing your assets by ensuring the safety of your field service workforce
  • Navigate through the digitally driven field service environment by learning how to seamlessly integrate the old systems into new frameworks
  • Create windows of opportunities with peers, stakeholders and potential clients through exclusive networking and champagne reception
  • Yield worthwhile ROI by learning tips and tricks from seasoned field service professionals

Agenda:

DAY 1: Monday 4 December 2017

  • Keynote Session: Best Practices in Field Service Management
  • Preparing the Field Service Workforce to Adapt to Field Mobility
  • Moving from Reactive to Predictive Maintenance Field Service
  • Optimizing Field Service Delivery with Drone Deployment
  • How Miniature Satellites are Transforming Asset Management & Logistics
  • Enhancing Remote Technician Support to Improve Field Service Performance
  • Fireside Chat: Safety Initiatives that Reduce Preventable Accidents and Impact the Bottom Line

DAY 2: Tuesday 5 December 2017

  • Keynote Session: Process Analytics in Field Service Management
  • Using IoT (Big Data) to Transform Field Service Management
  • Leveraging Real-Time Data in the Field to Improve Field Service Performance
  • Achieving Agility and Maintain Control over your Operations Optimizing Smarter Scheduling & Maintenance
  • Panel: Integrating the Legacy & the New in FSM
  • Charting the Customer Journey in the Digital World
  • Panel: Future-Proofing the Field Service Recruitment

Post-Conference Workshops: Wednesday 6 December 2017

Workshop A: Utilizing Drones for Field Service Management
Workshop B: Creating a Winning Service Culture in the Field- Ideas & Tips to make a Critical Difference in Delivering Excellent Customer Experience in the Field

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