https://istart.com.au/opinion-article/disruption-and-the-supply-chain/ iStart keeping business informed on technology Mon, 09 Feb 2026 15:02:29 +0000 hourly 1 https://istart.com.au/opinion-article/disruption-and-the-supply-chain/#comment-13732 Fri, 18 Sep 2015 04:29:59 +0000 https://istart.co.nz/?post_type=opinion-article&p=13269#comment-13732 My view is yes the provider must change the delivery plan in response to the customer demand as you suggest Lloyd.
Yes there can be additional cost of changing the delivery response; however research shows customers are prepared to pay for flexibility and choice in delivery options.
There is opportunity so save cost as well in the front end of ordering through more effective handling of customer calls and higher conversions of customer enquiries to order completion as examples.
Customers are demanding choice and the supply chain must be able to meet these demands in away that satisfies the customer need in a profitable manner.
Customers want delivery precision more than delivery speed.

]]> https://istart.com.au/opinion-article/disruption-and-the-supply-chain/#comment-13692 Thu, 17 Sep 2015 10:47:27 +0000 https://istart.co.nz/?post_type=opinion-article&p=13269#comment-13692 How do you change your delivery pattern, according to the Customer demand? Will not be an additional cost involve? How to mitigate that cost?

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