In-house Tahi platform frees company…

Low earth orbit plugs rural divide…

WFH era brings reset for Vocus ISP…

Is Salesforce + Slack a Microsoft killer?…

The tide is turning after lockdown hits top end of town…

Datacom flies in face of economic downturn with Aussie expansion…

(And the tech to support them…)

Forget Disney backgrounds, here’s a Zoom feature we can really appreciate…

Zoom adds security enhancements to cap off its no good, very bad month…

Dr Watson on call to take strain off overloaded help lines…

But there are challenges to navigate first…

Australia ranked as a ‘leader’ in 5G, New Zealand yet to allocate spectrum…

Telco now carries around 40 percent of all Asia traffic…

The psychological and technological come together in the race for CX AI supremacy…

As unified comms-as-a-service grows, it’s embracing all today’s key catch cries…

Juniper Research says traditional call centres are under threat…

Consolidation drives through contact centre sector…

Contact centre operators have been shifting to multi-channel communication methods for more than a decade, writes Carl Price – but the shift has proven challenging…

Interactive Intelligence shares its predictions for the five trends set to disrupt customer service…

Interactive Intelligence dangles Amazon Web Services-hosted cloud platform…

Enterprise video taken in a new direction as LogMeIn makes use of your smartphone…

CRM customer support and service provider Verint is launching an upgraded platform that can identify callers from their voice alone, and analyse what they are saying and their emotions on the fly…

An as-a-service version of Microsoft’s Lync is being touted as potentially disruptive in terms of the way enterprises tackle unified communications…

Mobilising management is the key objective of IT investment plans for 2013 says iStart’s annual investment survey. The mid-market is investing in mobile business intelligence while small business is doing more with less in the cloud.

Three years ago iStart prophesised that unified communications was going to be the next big thing. But three years, in the days before BYOD and when the cloud was in its infancy, is a long time ago. So where are we now?…

A study released today says that workers are now finding benefits of video conferencing beyond the accepted travel and other cost savings…

Research firm Frost & Sullivan says cost saving technologies are driving demand for UC…

Hosted IP telephony is on the rise, says Ovum, and this will help fuel SME demand for software-based collaboration tools…

Software-based IP solution has allowed the council to integrate communications across 20 sites and reduce its ongoing telecommunications costs…

The drinks giant expects cost savings and increased productivity from its global IP deployment…

Throwing light on supply chain black holes…

AI brings speed and cost efficiency to business processes. But what about empathy?…

Creating value from B2B digital channels starts with customer discovery says Accenture’s Elle Bell…

In an increasingly competitive marketplace, businesses constantly hunt for ways to drive operational efficiency, writes Anaplan’s Jim McParlane…

All the awesome tech in the world still superseded by the basics…

Digital is in danger of becoming an arbitrary, meaningless term as it continues to be overused, writes Lee Stevens…

It may sound like something out of a B&D dungeon as blockchain emerges from the dark world behind Bitcoin, writes John Jones…

It’s hardly like the internet, ecommerce or even m-commerce are new things, yet the concept of omnichannel retail is grabbing business headlines. Donovan Jackson investigates and finds that omni really is all…

Consumer demand is colliding with a supply chain that isn’t ready and can’t keep up…

Sector expert Brendan Ritchie looks at the reality of shrinking margins for ISPs and telcos today…

Selling through online channels relies on virtual processes that work with physical realities. This white paper by Danie Vermeulen delves into key strategies for success…[Register to download]

Mobilising management is the key objective of IT investment plans for 2013 says iStart’s annual investment survey. The mid-market is investing in mobile business intelligence while small business is doing more with less in the cloud.

Retail BYOD shifts the focus of the retail assistant from expertise to enablement, but will the customer journey suffer? Aldas Palubinskas discusses this up and coming trend…

GM of leading NZ mobile solutions provider Mobico, Aldas Palubinskas, is passionate about productivity. He discusses how leading NZ businesses can achieve real world productivity gains and how they can get the dickens out of their day…

Current rhetoric is still focused on surviving the recession, but fortunes have been built in bad times. Mobico’s Aldas Palubinskas talks to Johanna Bennett about how business can thrive by focusing on managing the job – with a little help from mobile technology…

Mobile solutions can radically improve business processes, and make and save companies’ big dollars, says mobile solutions specialist Mobico…

Use cases being driven by real time data and mobility to enhance insights…

Rethinking data, apps and staff choice…

New research finds a significant gap between customer demand and mobile payment readiness…

Facing down disruption, Aniqa Tariq reckons the telecommunications industry should seek intelligent answers…

There is a clear split between legacy and next- generation approaches to software development, writes Steve Singer…

In a new report, respected industry analyst Paul Budde provides fascinating insights relevant to both sides of the Tasman…

Amid speculation that Australian telco Vocus will soon acquire New Zealand’s 2degrees, telecoms analyst Paul Budde considers why 2degrees remains unprofitable and what its options are from here…

Technology evangelist, commentator and investor Ben Kepes takes a fresh look at digital disruption through the eyes of his 15-year-old son Yonni Kepes…[View as PDF]

The internet of things may feel like it only uses wireless technology but in reality it relies on big pipes and banks of servers. Paul Budde explores what we need to do in order to arrive at the smart cities of the future…

Peter Sondergaard, senior vice president and global head of research at Gartner, told more than 8500 CIOs and IT leaders that they must now design, resource and deploy for a world that’s digital-first…

Multi-device workplaces are creating new challenges for IT, but by implementing a people-centric management approach businesses can satisfy both the needs of their users and their governance and security requirements…

Massive technology-led disruption across all industries globally, driven by the rapid proliferation of connected devices and services, is moving everyone and everything towards a state of ‘connected everything’…

Subject matter expert Paul Budde explains why building the right ICT infrastructure is of national importance to the region’s future success…

Need to track your vehicles? Or monitor water? The internet of things delivers an extraordinary opportunity to connect and network all manner of things, but how?…

Telcos are facing a swathe of new challenges from technological change, global over-the-top content providers and a new era of regulation and market intervention. Bill Bennett asks where is the telco business going?…

Mobile users are increasingly demanding ease of access to ERP information to perform their jobs on any device at any time…

With more than 1000 apps being submitted to the Apple App Store each day, not to mention those created for Android, the apposphere is a fast-changing environment…

Motorola Retail Survey: Technology savvy shoppers know more about products than staff, forcing retailers to catch up.

Mobilising management is the key objective of IT investment plans for 2013 says iStart’s annual investment survey. The mid-market is investing in mobile business intelligence while small business is doing more with less in the cloud.

While not every organisation has a formal bring-your-own device program, every organisation should develop policies and processes regarding the use of personal devices for work. Citrix offers some best practices to consider when defining and implementing BYOD…

Retail BYOD shifts the focus of the retail assistant from expertise to enablement, but will the customer journey suffer? Aldas Palubinskas discusses this up and coming trend…

We’ve been talking about digital wallets for years, but now they are actually here Clare Coulson takes a look at the payments landscape and asks if we will be putting away our wallets for good…

Supply chain integration: As competition between online and in-store heats up, many organisations are evaluating technology to improve their customer journey – and finding in-store is delivering increased profits and productivity. David McNickel investigates…

If you’re in business then you gotta have an app, right? Well, maybe. Before you rush out and build your new mobile application you need to decide just how your new solution fits into your overall business strategy…

Decades ago, retail was based on relationships: when someone walked through the front door, the merchant personally greeted them and asked how they could help, but with the plethora of gadgets out there, how will tomorrow’s retail experience compare…

Over the last decade the land of traditional retail has been overrun by the internet and broadband revolution. Now, instead of resisting, savvy retailers are turning the invasion to their advantage…

The rise of the consumer bank app has well and truly taken place, and why shouldn’t it have? We can do everything else on our phones these days, it makes sense that we should be able to move our money around, when we’re on the move, too. But are all banking apps created equal? What’s on offer from the big names? And what’s in it for enterprise? iStart decided to find out…

So the hard yards of your smartphone application design and development are complete. Now it’s time to put it in the appstore, sit back, and watch the money roll in, right?…

And a six-step reality check you should complete before being seduced by shiny enterprise app extensions and sexy gadgets…

Mobile is a platform. It is a tactic, not a strategy. What you need is a strategy for the connected customer. Gerry McGovern explains…

The move from the desktop internet computing of the 90s to the new era of mobile internet is happening with unprecedented velocity – eight times as fast as the PC web was adopted…

TV is moving from analogue to digital and that means blistering broadband speeds are on their way even in the rural sector along with exciting possibilities for business. It’s not just the mobile companies who see their future resting on 4G. some of the biggest global technology players see it as part of the next battle for dominance…

GM of leading NZ mobile solutions provider Mobico, Aldas Palubinskas, is passionate about productivity. He discusses how leading NZ businesses can achieve real world productivity gains and how they can get the dickens out of their day…

Current rhetoric is still focused on surviving the recession, but fortunes have been built in bad times. Mobico’s Aldas Palubinskas talks to Johanna Bennett about how business can thrive by focusing on managing the job – with a little help from mobile technology…

Mobile solutions can radically improve business processes, and make and save companies’ big dollars, says mobile solutions specialist Mobico…

(And the tech to support them…)

How many API calls and microservices is too many?…

Facebook and Google, Google and Facebook. What lies beyond the digital marketing duopoly?..

Google celebrated its 20th birthday this year with the company outlining its AI and neural Search plans…

Gerry McGovern shares the story of an exercise he did with Cisco on why people used their social media pages across a number of platforms…

Chatbots are making an impact on multiple industries, including marketing. Aaron Everingham explains how…

New regulations may handbrake IoT deployments, writes Talend’s Steve Singer…

As the hype around bots builds to a crescendo, Dan Ussher, Unit4 ANZ Sales Director, ponders good and evil, bad and better…

Report charts rise of office messaging tools, reveals troubling privacy assumptions…

Strategy visualisation specialist Paul Duignan finds it hard to take when people don’t get it…

The daily grind is draining more than our morale – it’s also killing corporate productivity and email is the culprit, writes David Oakley…

The regulatory environment for Australian internet service providers is about to get considerably more complex and expensive. John Stanton takes a closer look…

The free availability of an almost infinite range of services on the internet means entrepreneurs can create powerhouses by pulling together composites to fuel their business goals, as Donovan Jackson discovers …

Marketing used to be a one-way conversation but new technologies have given the customer a voice and shifted the balance of power in their favour. Clare Coulson takes a look at the rise of the relevant customer experience…

Subject matter expert Jeff Dance gives his top tips on designing a website that will get your users doing what you want…

The internet of things may feel like it only uses wireless technology but in reality it relies on big pipes and banks of servers. Paul Budde explores what we need to do in order to arrive at the smart cities of the future…

Peter Sondergaard, senior vice president and global head of research at Gartner, told more than 8500 CIOs and IT leaders that they must now design, resource and deploy for a world that’s digital-first…

Usability expert Gerry McGovern says we should focus our online efforts on customer convenience and effort, not experience or satisfaction…

Your prospective customers are already using mobile devices to search for the things that you sell. Is your door open when they come knocking? Or is your website a member of mobilus horribilus?…

The arrival of new technologies has opened opportunities for marketing, but taking advantage of them requires a significant shift in modus operandi. Clare Coulson asked industry thought leaders how businesses should behave and where technology fits…[View as PDF]

Paul Brislen describes the moment Twitter started making sense and why he tries not to deal with companies that don’t tweet…

Customer engagement specialist Gerry McGovern explains why the traditional distributed model of website management was a failure and what you should do instead…

Many customers think first about the product they have; even when they are looking for support for that product. Organisations can use this to their advantage when designing user-friendly websites, says Gerry McGovern…

Gerry McGovern says that on the web, content is the enabler…

As the lines between marketing, sales and service blur ‘smarketing’ is the way forward. Anthony Doesburg investigates this blend of sales and marketing and asks if the tools are delivering on their promise, or are they just more marketing puffery?…

Mobilising management is the key objective of IT investment plans for 2013 says iStart’s annual investment survey. The mid-market is investing in mobile business intelligence while small business is doing more with less in the cloud.

In the last few years every business has jumped on the social media bandwagon. It has fragmented marketing budgets and sucked up time and money, but to what end?…

Earlier this year LinkedIn broke through the 200 million member barrier and is continuing to grow by two new members per second…

On its own, search technology will not help us find the right things quickly. We need human expertise and human management…

How a Kiwi start-up is revolutionising the retail payment industry with a clever cloud-based POS alternative that’s rapidly going global…

The move from the desktop internet computing of the 90s to the new era of mobile internet is happening with unprecedented velocity – eight times as fast as the PC web was adopted…

The mobile phone is ubiquitous, personal and connected. that is why retailers, bankers and marketers want to use it for informing, enabling and transacting business. they are succeeding in global markets, but have been slower to make inroads locally…

Imagine you’re the owner of a successful car dealership but when your customers look at the cars listed on your website they notice that the cars are a month or so old or, even worse, they call you only to find out that that dream car they were looking at sold a week ago?…

SAP and UKG line up…

Discrimination and beyond…

AI hype hits recruitment…

$30m down and nothing to show for it?…

Kiwi companies snap up Aussie workers – and beyond…

New year, new job as demand remains strong across A/NZ…

But knowledge workers, creatives face disruption…

The individual, organisational and macroeconomic benefits…

Back to the office you go…

The virtual careers advisor is in…

Warning: Salary expectation gap ahead…

There are six key areas of e-business processes that organisations can look to e-enable in the coming months and years…

Significant workforce privacy gap flagged…

Kiwi sector calls for longer-term view on talent…

Is New Zealand’s closed border a scapegoat for deeper issues…

Going VR to solve frontline staffing shortages…

New acquisition reflects changing nature of work…

New employee experience platforms dish the data on workers…

Throw those one-dimensional resumes in the bin; Covid’s changed hiring forever…

Despite the doom and gloom, there’s a big demand for skilled workers says Hays…

Can private contact tracing solutions help ease lockdowns?…

Spoiler alert: It’s not AI or blockchain…

A happy workplace is a productive workplace. So why is everyone in tech so miserable?…

Australia puts visa bait out for tech gurus, but will they bite?…

Conclusion: All jobs will change…

Skills shortage? Nah, mate, we’re all good…

A study of Uber drivers in New York and London finds worker resentment and frustration with the company’s management-by-app approach to HR…

It’s the next step in digital HR management – AI-powered employee flight-risk prediction. And yes, it’s available to regular schmoes too…

It’s the future Jim, but not as we know it…

NZ and Australia get a pass mark for business, so-so for tech and data science…

New research reveals employers aggressively enthusiastic about gig economy…

Does AI have a role to play helping recruiters’ hardest job?…

Wait, I have to do what?!?…

Can doggie pics save us from hiring bias?…

Analysis highlights AI situations vacant…

New reports demand major re-think on education…

Three ‘Innovation Hubs’, 1,200 new staff and buddying up to academia…

As is following through when projects show hope…

The science is out: why open offices don’t foster collaboration…

Forget robots stealing our jobs – can they help make the four-day work week a reality instead?..

In the age of change, just what does the role of the CIO entail?..

Having no prior tech experience shouldn’t stop us reskilling older, non-tech workers…

Eek!  A machine is going to tell me I’m not good enough?…

Changes are driving further demand for human workers with a digital engineer’s skill set…

The government has its fair share of challenges when it comes to digital and data – and finding competent leaders is one of them…

Forget robots stealing jobs, technology is changing the face of HR…

We don’t like working with old tech – and we’re not afraid to leave…

The power of nine helps bring three years of HCM software development to market…

IT service management provider has HR in its sights to extend footprint…

It’s an endless refrain from the tech industry: There’s a skills shortage, stupid! Maybe this time your boss is right…

Tech giants come together to train world’s workers to survive Fourth Industrial Revolution…

New research indicates that recessionary thinking has all the hallmarks of a self-fulfilling prophecy…

The new (est) breed takes a different approach to tech than their Millennial predecessors…

Why the data guy just might be your company’s most valuable asset…

Buoyant mood sees NSW, the ACT and VIC dominate demand for tech hiring…

Hiring staff between now and 2030? here’s what you need to know…

We chew over the recent wave of sexual harassment complaints coming out of the centre of the tech universe…

New software could have positive unintended consequence…

Survey suggests some business are short on investment in 4IR workers…

It’s clear office workspaces are changing. The days of the private office are behind us, replaced by open-plan offices where people are placed in corrals that often make us feel more like farm animals than workers…

CFOs and HR chiefs working collaboratively offers ‘potential immediate impact on business performance

Skills shortages are a problem in many fast-changing industries…

Nascent BI discipline provides insights on a range of employee metrics…

Ending up with the wrong hire can be a painful exercise all round…

From transactional processes to increased value-adding activities…

Global study gauges workplace attitudes and motivations, reveals how employers can increase employee engagement and productivity, confirms importance of paycheck…

In advice which Lotharios everywhere have made a part of their DNA, Greg Savage says talent acquisition is the art of seduction…

Two HCM technology and healthcare industry experts have combined forces to address the health sector’s specific talent management needs…

The soft fluffy HR department is making way for an empirical results-based strategy to manage human capital says Aaron Green…

Jodi Mitchell, CEO of SimplHealth, says softer skills are changing a once tech-heavy profession…

PwC partner and HR transformation specialist Debbie Francis looks at the possible outcomes that may evolve in the workplace of the future…

As technology has become more embedded in business, the roles within the IT sector have rapidly multiplied and specialised. Hayden McCall took a look at the dynamics at play in the IT market…

Donovan Jackson explores developments in human resources (HR) management and discovers how technology is shaping this field…

As businesses across the board are becoming increasingly digitised, technology and high-tech companies alike have been bemoaning the shortage of available ICT skills. Clare Coulson investigates whether there is a real possibility that this region is being left in the ICT dust…

There needs to be some fresh thinking on understanding what frustrates staff says Greentree CEO Peter Dickinson…

The social era is making the workplace a jungle for digital natives to exercise their right to input, feedback and collaboration. Mark Wade contemplates the future of the HR department…

Emerging ICT Leader of the Year Amanda White says there is frustration amongst a large number of ICT managers who are being excluded from the C-suite…

Chief marketing officers and chief information officers need to come to a compromise about technology risk or lose the attention and interest of their customers…

The formative years of a new business can define future success or otherwise. Selecting the right processes and support systems, and resourcing them appropriately, are critical factors in building long term value…

Gartner’s “Maverick” research is designed to spark new, unconventional insights, in order to deliver disruptive ideas. Here Morgan Yeates offers some provocative thoughts on HR technology…

Despite the fact that technology use has almost become an extension of the human condition, there is one area where we stubbornly stick to the old…

Fletcher Building is a NZ$6.5 billion company operating with 19,000 staff in more than 40 countries, manufacturing and distributing building and construction products…

Mobilising management is the key objective of IT investment plans for 2013 says iStart’s annual investment survey. The mid-market is investing in mobile business intelligence while small business is doing more with less in the cloud.

Can you accurately account for every employee in your company? How about the management of every individual’s performance, training, objectives and payroll information?…

With people wanting access to information anytime and anywhere, web-based HR systems are proving to be the way to go. Ulrika Hedquist finds moving to the cloud affords a flexible and cost-effective solution…

Despite tough economic times, almost half of businesses expect to spend more on WFP next year…

Major local payroll software provider adds web-based data entry and processing capabilities…

Why identity resolution matters…

Identifying and protecting the data you own…

Keeping business and IT aligned…

Another day, another nebulous business acronym, but this one may have some wisdom behind it…

Rethinking data, apps and staff choice…

Goodbye passwords, logins and data-hungry tech giants. The net’s future might just be on a USB…

The robot hordes are coming to manage the customer experience. Welcome to hell…

There’s a few things to note about succeeding with digital transformation…

Follow-no-one Super Rugby franchise lesson in sports sponsorship…

Thanks to Moore’s Law the S-Curves in technology are frighteningly short, writes Owen McCall…

An increased focus on digital requires your entire business to understand they have a role to play in enhancing user experience, writes Keith Buckley…

Technology innovation offers organisations new opportunities to engage with customers as they build a digital business, writes Olive Huang…

Customers expect to engage and receive resolution for issues from any device, anytime and anywhere…

Fast-growing Australian lender implements omnichannel solution for improved customer service…

Making a game of your sales effort is not something to be toyed with…

The Sales Relationship/Process matrix (SRP) is a proven method to measure and improve sales performance…

Big reveal for ‘as-a-service’ applications with built-in intelligence…

IT service desks can be tough places to work, writes Branko Bugarski, but with the addition of data analysis, collaboration and a ticketless approach, things can be improved…

Every function, discipline and sub-discipline aspires to be in the C-Suite, says Owen McCall. But it is outcomes and not titles that count…

Think Air New Zealand is an airline? Well, yes it is, but according to CIO Julia Raue, it needs to be an experience-led digital social company to get the competitive edge…

Focused on sales and marketing, most companies don’t advocate for their customers, argues customer experience expert Gerry McGovern. He makes the case for a department of the customer…

Investing in a core piece of business technology is a big decision and advances in cloud technology mean the purchasing rules are changing. Clare Coulson unravels the technology procurement conversation…

Chief Operating Officer, North America at DXC Technology, Lizann Gohring, takes you through the five key steps to determine the level of development for your business…

For decades in business software, processes have played second fiddle to the demands of the company accountant. Now a process-centric revolution is taking place. Donovan Jackson explains…

At Microsoft’s Partner Awards held earlier this year the company confirmed that it sees Dynamics as a core growth pillar for the New Zealand business over the next three years…

With data privacy a hot topic at present, Brenda Aynsely of the Australian Computer Society asks how to keep data safe…

Successful businesses today must continually take the pulse of their varied customer base and respond to their wants and needs…

As the lines between marketing, sales and service blur ‘smarketing’ is the way forward. Anthony Doesburg investigates this blend of sales and marketing and asks if the tools are delivering on their promise, or are they just more marketing puffery?…

Mobilising management is the key objective of IT investment plans for 2013 says iStart’s annual investment survey. The mid-market is investing in mobile business intelligence while small business is doing more with less in the cloud.

Gartner analyst Praveen Sengar says you need to judge sales tools by their impact on sales success, not the cost of sale…

Customer relationships have never been more important, but how well are you managing yours?…

CRM software is about as crucial as it gets when it comes to managing your sales activities. But while it may be crucial, it’s hardly sexy, and therefore it’s something of a ‘set-and-forget’ piece of tech…

Businesses used to be able to rely on long term relationships with their customers. Now, it’s short term deals, and there’s no guarantee of customer loyalty as margins become tighter than ever…

In a world spoiled for choice, customer service sorts the good from the great and has become the differentiator that matters most and these days, there’s no hiding behind the fob off…

Social CRM is the new buzz-phrase. But what does it mean and, more importantly, what can it do for your business? Graham Medcalf investigates…

Putting your customers on the map, using the newer GIS and GPS services, will help you find them – and sell the right products to the right people…

Ahead of Innovate Australia, Marcus Paterson (Storyblok) asks if the sector is serious about better digital experiences…

Digital technology holds the promise of big global audiences for world-famous institution…

The IT world bandies big data about as some kind of nirvana but the reality is that data is a pain point for most. But organisations are starting to value data as an asset they need to get serious about…

Quality content plays a critical role in self-service design. Often a small change in a link, heading or sentence, can lead to dramatically higher task completion says subject matter expert Gerry McGovern…

Mobilising management is the key objective of IT investment plans for 2013 says iStart’s annual investment survey. The mid-market is investing in mobile business intelligence while small business is doing more with less in the cloud.

On its own, search technology will not help us find the right things quickly. We need human expertise and human management…

The sheer volume of information that is continuously being created poses some interesting questions, questions that are only just starting to be addressed…

Imagine you’re the owner of a successful car dealership but when your customers look at the cars listed on your website they notice that the cars are a month or so old or, even worse, they call you only to find out that that dream car they were looking at sold a week ago?…

Finding a carpark gets easier with key partnership…

Steps to unlock business potential…

Key data, cloud and AI trends that will reshape the future of business for the year ahead…

Insider advice for growth-focused tech vendors…

Data-driven student systems provide a first step…

Health analytics and AI present strategic opportunities…

It’s all about leadership…

It’s not all about the tech. PlaceMakers, Fulton Hogan and VUW show why integration matters…

But first, how do you get to the ‘on’ switch?…

Now, it’s all about proof of value…

A matter of using robots and human intelligence when the hat fits…

A down-on-the-farm focus on execution has changed the role of technology for LIC…

2019 CIO resolutions recommend creative pursuits…

It may well be the corporate buzzword of the decade, but proper business agility is all about setting the foundations say Owen McCall…

As organisations plan their IT strategies for 2018, increasing attention is being given to DevOps, writes Will Bosma…

We are in a period of transition, says Unit4’s Dan Ussher, moving away from ownership of assets and instead consuming services…

Focus instead on creating business value…

An increased focus on digital requires your entire business to understand they have a role to play in enhancing user experience, writes Keith Buckley…

Doing the same thing again and expecting a different result is, apparently, at least one definition of insanity…

Leveraging your corporate networks can boost your warm sales leads by 40 percent, says TrustSphere CEO, Manish Goel…

Organisations may have been unknowingly setting up their IT Service Management (ITSM) initiatives for failure but there is a solution according to UXC Consulting…

Every function, discipline and sub-discipline aspires to be in the C-Suite, says Owen McCall. But it is outcomes and not titles that count…

Think Air New Zealand is an airline? Well, yes it is, but according to CIO Julia Raue, it needs to be an experience-led digital social company to get the competitive edge…

UXC to provide Application Managed Services and Infrastructure-as-a-Service (IaaS) platform…

The IT world bandies big data about as some kind of nirvana but the reality is that data is a pain point for most. But organisations are starting to value data as an asset they need to get serious about…

IT developers have been refining the process of agile development frameworks for the last two decades. Today a more flexible work method is necessary across the enterprise. Organisations are now beginning to heed the lessons learnt from agile development and apply its principles to other departments. Clare Coulson investigates…

Darren Christophersen, general manager of applications & consulting at Empired explains why you should be wary of the hype…

Chief Operating Officer, North America at DXC Technology, Lizann Gohring, takes you through the five key steps to determine the level of development for your business…

IT investment used to be the sole preserve of the CIO, but recent research shows this is changing and CxOs and line managers are taking on a greater decision-making role…

Enterprise software has finally got the message that user-friendly also means productivity-friendly, and a bit sexy. We asked Anthony Doesburg to look at how to create simple-to-use software and websites…

Multi-device workplaces are creating new challenges for IT, but by implementing a people-centric management approach businesses can satisfy both the needs of their users and their governance and security requirements…

Emerging ICT Leader of the Year Amanda White says there is frustration amongst a large number of ICT managers who are being excluded from the C-suite…

Often maligned from within and outside, the contact centre is the coal face of customer service interaction. But so often the processes and people are dumbed down so they can be sent offshore and run more cheaply. Stephen Withers treads the political minefield…[View as PDF]

Information disconnect between businesses and their accountants results in time wasting and lost opportunities according to new research…

Mobilising management is the key objective of IT investment plans for 2013 says iStart’s annual investment survey. The mid-market is investing in mobile business intelligence while small business is doing more with less in the cloud.

Keith Jessop laments the lost opportunities that he sees from 20,000 feet when manufacturers do not leverage their system capabilities to do better business.

From referrals systems to electronic health records and devices that allow patients to monitor their symptoms, health sector technology is evolving…

Insider advice for growth-focused tech vendors…

How order-to-cash automation unites your most strategic teams…

What’s in it for accounts receivable leaders?…

The tide is turning after lockdown hits top end of town…

Kicking status quo to touch…

How to confront outdated processes and make your project a top priority…

Even a small improvement in DSO can have a big impact on a business’s financial health…

Reducing working capital to accelerate growth…

Managing EDI is now mandatory, but pdf remains a necessity…

If you’re ready to automate what should be automated in the AR process, this workbook’s for you…

Chasing late payments a cashflow and productivity drain…

Cloud-based collaboration platform and AI offer productivity panacea…

A simple guide to elevating your business using human & machine intelligence…

By embracing digital transformation, organisations can cut out inefficiencies and create effective practices…

When you hear talk about robotics in the distribution centre, you may envision some of the innovations Amazon is using to streamline operations…

Remember how much fun it was to build stuff with Lego blocks? HPE CTO Paul Haverfield does…

Using AI to power the next decade of customer experience will reduce errors in sales orders says Esker’s Eric Bussy…

A software robot army, ready and willing to do your bidding? Not quite…

It’s currently one of the hottest topics in the technology sector and, if experts are right Steve Singer says AI’s impact will be as big as the silicon chip…

When it comes to developing software to create innovative experiences for customers, organisations can choose one of two paths, contends Brad Drysdale…

Doing the same thing again and expecting a different result is, apparently, at least one definition of insanity…

Backed by accessible analytics, it is about what and not who you know, writes Maurizio Canton…

The end of the world will arrive through sheer indolence…

Companies need to find ways to become more flexible to meet changing market and customer demands, writes MuleSoft’s Brad Drysdale…

It’s not only what is done, but also how, writes Ivan Seselj, advancing the argument that process can deliver the edge…

For more than a decade business surveys and management text books have identified strategy execution as the number one challenge facing CEOs. The problem isn’t the quality of management strategies, says Ivan Seselj.  It is the difficulty of carrying them out…

BPM is proving itself as a vital tool in helping companies develop the customer-centric approach…

Setting out on any project requires getting some idea of the costs and timelines involved – but project management expert Gary Nelson points out that there can be problems with estimates which can scupper projects before they even start…[View as PDF]

By the year 2025 Gen-Y Millennials will dominate the workplace and they will expect to have technology on-hand to help them work smarter not harder…[View as PDF]

As the construction of ‘smart’ buildings becomes more common it has presented the design and construction industry with more challenges. Anthony Doesburg explores the impact of software in the design and construction process and how architectural and engineering firms are responding…[View as PDF]

Systems integrator UXC Eclipse’s CEO Bradley Stroop offers his take on what will drive the adoption of technology this year…

For decades in business software, processes have played second fiddle to the demands of the company accountant. Now a process-centric revolution is taking place. Donovan Jackson explains…

Mobilising management is the key objective of IT investment plans for 2013 says iStart’s annual investment survey. The mid-market is investing in mobile business intelligence while small business is doing more with less in the cloud.

Greentree chief executive Peter Dickinson talks about how business process management can be a key tool in driving exceptional company performance – and the top ten BPM realities…

Business Process Management isn’t just about reducing paper. It allows you to re-engineer processes, achieve operational efficiencies and extend workflows to suppliers and customers, as well as breathing new life into legacy systems…