Real-time mobile worker software will drive efficiencies across the courier company’s business and boost customer service...
Mobile enterprise solutions provider Blackbay’s Delivery Connect supply chain management software has been chosen by Hermes, the UK’s largest home delivery courier company, as a key component of a new integrated mobility solution.
The solution will allow Hermes to enhance its customer services by improving the productivity and efficiency of its couriers.
As part of the project Blackbay worked closely with AIDC (Automatic Identification and Data Capture) manufacturer, Intermec, and managed services provider The Barcode Warehouse, who will be responsible for the provisioning and overall support of the mobility solution.
“This project is a key element of Hermes’ strategic plan that will significantly increase the level of service and choice we deliver to our customers,” said Carole Woodhead, CEO of Hermes in the UK.
“It ensures we possess a full track and trace facility and creates invaluable management information and exception reporting. This in turn will enable us to deliver even higher levels of service and better serve the delivery needs of high street, catalogue and internet retailers.”
The Delivery Connect software will run on Intermec CN3 hand held terminals which will be issued to up to 7,500 Hermes couriers.
