Jemena, the Australian energy infrastructure company, needed a single source of truth for customer data as the gas and electricity sector grew more competitive and customers expected faster, more digital ways to deal with their provider.
DXC Technology implemented SAP Service Cloud and customised SAP’s Business Technology Platform, supplying solution architects and functional and technical consultants to build the new customer-facing systems around Jemena’s own processes.
“What distinguished DXC was their deep expertise in human centric design and agile principles that puts the customer at the heart,” says Pratham Bhandari, Acting General Manager, Digital Market Platforms at Jemena.
