Essity Australasia, the global hygiene and health company, was held back by ageing CRM and telephony systems and underdeveloped internal processes. “Customers were telling us we were not easy to do business with,” says Jody Scaife, B2B Director at Essity.
DXC Technology implemented SAP Sales and Service Cloud integrated with Anywhere365 call centre software, connecting it to Essity’s existing Configure Price and Quote platform and SAP ERP system.
“DXC was a standout for me – both in terms of how they engaged with our business through the discovery phase and the expertise in not just the technology but the application of the technology and the change management that is always critical in a project of this nature,” says Michelle O’Sullivan, General Manager Customer Experience at Essity.
