Kattsafe, the global height-safety equipment manufacturer, needed to scale with rapid order growth without adding headcount in proportion – manual order entry was eating hours every week and leaving room for keying errors as volumes climbed.
Kattsafe added Infor Velocity Suite’s Value+ Customer Order Creation on top of its existing Infor CloudSuite Industrial ERP, automating order entry straight from customer PDF and email orders rather than requiring staff to key them in by hand.
“We evaluated a few automation platforms, and what set Infor Velocity Suite apart was that the customer order entry use case alone justified the investment,” says Jamarl Scase, Digital and IT Lead at Kattsafe. The change now saves more than 700 hours a year, cuts order processing time by 88% and has all but eliminated manual keying errors.
