Background
Husqvarna, a global leading producer of outdoor power products, was looking to optimise its order management process, as it was struggling to manually process a monthly volume of 3,000 orders, received in different formats (predominately fax, but paper, email and e-commerce as well). Husqvarna lacked visibility into its order processes, users faced difficulties in easily retrieving information and completing an order was very time consuming. To address these problems, the company selected Esker to automate its order management process to achieve multiple objectives.
We are able to process orders in any format, giving us the visibility to fulfil all orders in a timely and correct manner.
“Today, delivering an order is all about speed and accuracy. With the help of Esker, we are able to process orders in any format, giving us the visibility to fulfil all orders in a timely and correct manner.” says Kanae Ohtsuka, Global information services, Husqvarna Japan.
Solution
Fax continues to be widely used in Japan, however it remains very challenging to retrieve accurate information due to poor quality and content. Thanks to Esker’s Order Management solution, Husqvarna is now able to process all orders received via email, e-commerce platforms like Amazon and fax all on one platform. This has resulted in significant time savings as they no longer need to process orders on two separate platforms.
Particularly beneficial to Husqvarna was the fact that Esker’s solution interface is translated in more than six languages, including Japanese, which has
facilitated solution use internally and increased adoption rates among their customers.
Benefits
Husqvarna has enjoyed numerous benefits from implementing Esker’s automated Order Management solution, including:
Source: This article was originally sourced from Esker
