Published on the 29/09/2009 | Written by Newsdesk
Importance of ‘service value management’ tipped to grow as lack of real-time metrics aligning IT with business needs continues to frustrate corporates…
A global survey carried out by Axios Systems has found 57% of IT executives believe that their IT systems, processes and services still do not deliver the value expected by the business.
Axios, a provider of IT service management (ITSM) solutions, says the research underlines the need for organisations to adopt a service value management (SVM) approach to help IT deliver more business alignment.
The survey found that 64% of respondents are unable to provide their business and IT executives with quantifiable metrics demonstrating the value of IT services and assets in real-time.
Despite huge investments in IT, Axios says, it appears organisations still lack the systems, processes and best practice approaches (such as ITIL) for IT management that would help overcome these challenges.
As budgets come under close scrutiny, over a third (39%) of IT professionals claimed that business decision makers still do not understand the value IT brings to the business.
According to the research, 63% of respondents are focused on cost reduction as the principal driver for IT projects over the next 12 months, followed by change management and compliance.
When these business drivers are considered, the need for a new, more pragmatic and value-orientated approach to IT becomes increasingly important. Consequently, Axios Systems believes that SVM will emerge and grow as an approach for IT executives.
The study was conducted in June and July and is based on over 1500 IT professionals from North America, Europe and Asia.
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