Peacock Bros. NZ, part of a 130-year-old Australasian labelling and identification-technology group, manufactures labels, tags and thermal ribbons and supplies tracking and mobility solutions into the supply chain. Running on MYOB Exo, the New Zealand business had grown to the point where its sales team was spending too much time on manual workarounds in the picking and dispatch process – occasionally packing and shipping orders themselves when incorrect items were picked for complex bundles.
Peacock Bros. NZ upgraded to MYOB Advanced, staying within the MYOB family after seeing customers successfully integrate its own hardware with the platform. The team combined MYOB Advanced’s workflow automation with Peacock Bros.’ own hardware: once a sales order is processed, the system automatically sends the dispatch team a packing slip, and staff use an Android Zebra mobile computer running the MYOB app to scan each product’s barcoded serial number before confirming the order.
The sales team now spends far less time in the dispatch area and more time with customers, with the business also gaining the cloud accessibility it needed to support working from home.
