Linpepco empowers customers and collections team with cloud-based automation solution

Published on the 12/02/2020 | Written by Esker

Pepsi

AT A GLANCE

INDUSTRY

  • Food and Beverage

BUSINESS OBJECTIVE

  • To digitise and automate its accounts receivable (AR) collections process

SOLUTION

  • Esker’s automated Collections Management solution

BUSINESS BENEFITS

  • Reduced Days Sales Outstanding (DSO)
  • Virtually eliminated customers in the 90-day past-due category
  • Improvement in staff productivity and efficiency
  • 69 percent increase in auto-pay customers
  • Improved customer experience

FOR MORE INFORMATION

Esker
W: https://www.esker.com.au
E:  info@esker.com.au
T: +61 2 8596 5100

Reduced DSO, increased auto pay and farewell to past due customers…

Background

LinPepCo is a Pepsi-Cola franchisee with 35 years in the distribution business in the United States. One of its digital transformation projects was to digitise and automate its accounts receivable (AR) collections process.

With more than 35 years of soft drink and vending product distribution experience LinPepCo’s business includes five soft drink franchises, a full-line vending company, a full service coffee company and a refrigeration division that specialises in equipment service and leasing.

Before Esker, LinPepCo relied on a largely manual process to manage its collections. Paper was prevalent, as the team was tasked with printing statements and sending reminders by hand.

“A lot of cost and manual labour went into that,” said the Director of IT at LinPepCo. “We knew there had to be a faster, more cost-effective way to help our staff collect and our customers make payments. Esker’s Collections Management product offered that solution.”

Solution
A key goal LinPepCo wanted to achieve in implementing a new solution was to utilise as few different systems and technologies as possible. Ultimately, it was Esker’s automated Collections Management solution that stood out for its robust capabilities and integration with VIP, LinPepCo’s existing accounting system. Esker’s business partnership with VIP meant a fast and seamless solution delivery process for LinPepCo with very few technical resources needed to set up the solution.

“Esker checked off so many boxes for us that we really had no reason to test other solutions. It was perfectly compatible with what we had in place and the implementation process couldn’t have been more painless.

“Esker was perfectly compatible with what we had in place and the implementation couldn’t have been more painless. After just a few weeks of going live, we had customers and team members telling us how slick the solution was.”
Director of IT at LinPepCo

After just a few weeks of going live, we had customers and team members telling us how slick the solution was.”

Approximately 67 percent of LinPepCo’s customer base (3,800 customers) is currently accessing Esker’s cloud-based solution.

Nearly one in four customers are using the auto-pay feature, which has proven to be a significant time-saver for both the company and its customers.

Benefits
LinPepCo went live with Esker’s Collections Management solution in early 2015. Since then, the company has achieved a number of impressive business benefits.

  • Reduced DSO
  • Virtually eliminated customers in the 90-day past-due category
  • Freed up staff time to spend more time on strategic things like aging reports, contacting customers, reconciliation
  • 69 percent increase in auto-pay customer
  • Improved customer experience

About LinPepCo
LinPepCo values customers’ business and strives to make their experience with LinPepCo an enjoyable one. Our goal is to provide you with quality products and services, and as a Pepsi-Cola franchisee, we can meet your soft drink needs, assist you with full-line vending, offer full service coffee and provide equipment services on customer-owned equipment throughout the Midwest.

Our dedication to customer satisfaction doesn’t stop with soft drinks, vending products, coffee or equipment service and leasing. At LinPepCo we are dedicated community citizens, and we believe that it is vital to have a corporate presence in the areas we serve.

Source: This article was originally sourced from Esker

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