AT A GLANCE

• ChristchurchNZ

INDUSTRY

• Local Government

BUSINESS OBJECTIVE

• A more stable, reliable financial management solution with local support
• Cloud-based solution to ensure business continuity in earthquake-prone Christchurch

SOLUTION

• Microsoft Dynamics 365 Business Central

BUSINESS BENEFITS

• The implementation took less than four weeks due to the simplicity of the platform
• invaluable advice on financial processes and accounting
• New solution delivered the automation and control needed
• Improved stability and reliability.

FOR MORE INFORMATION

Intergen
W: www.intergen.co.nz
E: enquiry@intergen.co.nz 
T: +64 9 966 3070 or +64 4 472 2021

ChristchurchNZ has established itself a resilient financial management platform after the successful installation of a new cloud-based ERP, Microsoft Dynamics 365 Business Central, helped by implementation partner Intergen.

ChristchurchNZ is the council agency that provides the vision and leadership to attract events, visitors, businesses, talent, students, investors and entrepreneurs to the city. It provides targeted initiatives to support innovation and business growth while also promoting the city nationally and internationally. Its goal is to grow the city’s reputation as a vibrant and exciting place where people experiment and test new ideas, and innovate in business, technology, and society.

Martin Brice, Business Systems Manager, ChristchurchNZ, said, “It was important to have a cloud-based solution for disaster recovery purposes. Since suffering a devastating earthquake in 2011, it was clear that business systems should be based in the cloud rather than on premises to avoid business continuity issues in the event of another major earthquake.”

Reliable solution with local support needed
Newly-formed from the amalgamation of two council-controlled organisations in 2017, the agency needed a core business system that would meet the complex needs of the new organisation.

ChristchurchNZ needed to automate its processes and put support for its financial management system on a better footing. Initially, the business had chosen a cloud-based solution that was supported by an Australian-based provider. Over time, that support proved inadequate and it became clear that it needed to work with a local provider who could guarantee improved uptime for the solution as well as work as a partner to help the business improve its financial analysis and accounting.

Cloud-based solution required for business continuity
With a clear, simple goal in mind, ChristchurchNZ engaged Intergen to help it determine the right solution for the business moving forward. The project was finance-led instead of technology-led, which meant Intergen was working directly with the solution’s end users from the start.

Intergen recommended Microsoft Dynamics 365 Business Central, which is Microsoft’s first cloud-based financials solution aimed at small and medium businesses, and based on the popular Navision solution.

As it turned out, ChristchurchNZ was the first organisation in New Zealand to implement Business Central.

Being a recently refreshed built-for cloud solution also meant that Business Central would be relatively easy to implement. Deployment is based on a wizard-like process with very little development required. Intergen added significant value in its business consulting with advice around the functionality within Business Central that the business needed to deploy.

Martin Brice said, “Intergen had a small window for the implementation and the entire project was completed within three or four weeks. ChristchurchNZ was live in the new system at the beginning of October, which was good timing for us.

“The process was very straightforward and used the same architecture as our previous system, so it was a matter of extracting the data from the old system and loading it into Business Central. The hardest part was checking that the data was correct.”

“The system is more user-friendly and reliable now, as well as more flexible.”

Business Central is different to previous Microsoft financial solutions such as Dynamics NAV because its core remains stable and unchanged by customisations. To build enhancements, partners such as Intergen create them locally and layer them on top of the core architecture. This means they’re unaffected by upgrades, which are rolled out automatically by Microsoft.

Using this new approach, Intergen was able to create and deploy extensions in two days, proving that the implementation of even a very complex solution wouldn’t need to be lengthy or painful. Using the team’s extensive experience in financial management and accounting, Intergen was able to recommend improvements and different processes that would help streamline ChristchurchNZ’s operations without requiring bulky, burdensome customisations.

Control through automation
The agency has seen significant growth since it was set up, and the business operates with more complexity than before. The project-based nature of the work is well supported by Business Central.

Martin Brice said, “As the business has grown, it has been essential to gain more control over its finances. Previously, the business was small enough that every finance person knew where every dollar was. But now ChristchurchNZ is at a stage where the activity is too big for one person to manage so having controls in place is essential.”

Those controls have been achieved via automation of the purchase order creation and authorisation process, with further automation projects scheduled for the new year.

Future plans
ChristchurchNZ intends to investigate optical character recognition (OCR) capabilities to help with further automation of key processes. Furthermore, the business will likely look to integrate Business Central with its Microsoft Dynamics CRM solution to have a common platform, which will enable seamless integration in the future.

Working with Intergen
Martin Brice said, “The system is more user-friendly and reliable now, as well as more flexible. Importantly, Intergen is helping ChristchurchNZ think about how the system will work, which is something we don’t really have time to do. Intergen does the strategic thinking and offers us recommendations, which works well. The team is always helpful and we’ve made good progress with them. We’re entirely happy with Intergen and the ongoing support provided by the team.”

Source: This article was originally sourced from Intergen

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Gen-Y Millennials want much greater flexibility of working hours. They want to work outside the traditional workspace. And they expect the best tools for collaboration. Critically they are all comfortable working with a multitude of consumer devices. Smart and successful organisations will find a way to work with these tools and empower millennial expectations.

Over 60 percent of companies know that consumer devices in the enterprise (CITE) are impacting positively on productivity, process efficiency and collaboration. Sixty-three percent believe this will have a positive impact on process efficiency and collaboration in the next 12-18 months.

Online consumer services like Skype and LinkedIn are also having a significant impact. How we adopt and use these tools to keep up with CITE and millennial trends, and ensure user-centred satisfaction will determine our capacity to attract and keep productive staff.

Everything revolves around empowering people. Giving them easy access to self-serve, transact and get the job done from anywhere at any time is key.

Your workplace isn’t working if people say yes to any of the following:

• I can’t find relevant information quickly and easily.
• I can’t access or take information with me when I’m away from my desk.
• Information is out-dated, duplicated or just missing.
• We have too many silos of information such as email, network drives, and various other systems.
• There’s too much old, legacy information out there cluttering things up.
• Our information is not as secure as it could be – I’m not sure who has access to what.

Typically we find business critical information (e.g. customer billing details, health and safety incidents) is well managed. But support areas of the business (i.e. the other 90 percent) are woefully neglected, with a heavy reliance on unstructured network drives, email and legacy technology.

It’s not productive, and it puts the organisation at risk.

This guide illustrates many of the lessons Intergen has learned from working with some of New Zealand’s most innovative and productive organisations.

To find out more about the future of the productive workplace, download the full whitepaper from Intergen here.

This article was originally featured in iStart technology in business magazine.

For the magazine version of this article click the link below:

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