CRM and Service Management

Microsoft Dynamics (CRM)

Develop profitable customer relationships through lead and opportunity management, incident management, a searchable knowledge base, and reporting tools with Microsoft Business Solutions CRM modules. Microsoft CRM is easy to deploy, integrate, and customise.

INDUSTRIES SERVED

Not for profit Food and beverage Engineering Construction & Property Agriculture / Fisheries

SUPPLIED BY MICROSOFT DYNAMICS (CRM)

URL: NZ: www.microsoft.co.nz;
AU: www.microsoft.com.au
Email: askdyn@microsoft.com
Address: Auckland, Sydney (refer below)
Telephone(s): NZ: 0800 800 004 or 0800 864 384

Microsoft Dynamics

Imagine a suite of easy-to-learn and easy-to-use business solutions tailored to your market, designed for your business size, and dedicated to growing your business through happy customers. Microsoft Dynamics offers a full range of software focused on delivering business insights that matter to both you and your customers. Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination.

What is CRM?

Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination.

Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation.

We also offer mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application.

Microsoft Dynamics CRM Solutions

Sales

Sell effectively Microsoft CRM_Sales
Your customers know more than ever before—making buying decisions before you can even engage. Your sales team must adapt to the new customer journey. We enable you to zero in, win faster, and sell more.

Reimagine sales with Microsoft Dynamics CRM

Service

Microsoft CRM_Service

Care everywhere
Service expectations have changed forever. Customers expect quality, personalized service, on their terms. We help you earn loyalty, empower agents, and drive resolution with amazing service—at any time, via any channel.

Earn customer loyalty with Microsoft Dynamics CRM

Marketing

Market smarter Microsoft CRM_Marketing
Marketing needs are constantly changing. You need to engage customers in new ways across new channels, while showing the ROI of investments. We help you engage customers, build pipeline, and demonstrate impact.

Unleash your marketing potential with Microsoft Dynamics CRM

Social

Microsoft CRM_Social

Social for everyone
Social insight can inform great customer experiences, ensuring that messages resonate while highlighting trends that impact your brand. But it shouldn’t cost a fortune or be limited to a few—it should be part of everything you do.

Get in on the conversation with Microsoft Social Listening