In Depth
Long-form analysis, research and opinion for A/NZ technology decision-makers.
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Opinion
Three Ws and an H: All you need to know about hybrid cloud
Just how well do you understand cloud terminology – and in particular, the definitions around the most popular option for most businesses, hybrid cloud - asks Matt Zwolenski…
Features
Gartner’s mid-market ERP Magic Quadrant: Which vendors shine?
With the release of its Magic Quadrant for Single-Instance ERP for Product-Centric Midmarket Companies, Gartner has pointed out those vendors which are delivering the goods…
Opinion
Smart cities worth $95 billion to Australian economy
Paul Budde expects cities to unlock a significant tranche of wealth by becoming ‘smart’ and using a city-as-a-service model…
Opinion
Driving digital competence
My daughter Sarah has just passed her learner's driving licence...
Features
Customer experience: Apple excepted, mass personalisation is the new frontier
Companies focusing on developing ‘one to one’ relationships are winning an emerging battle of customer experience – but how come Apple pays so little attention to it?...
Opinion
Beating device incompatibility in the workplace
Can you confidently say you know what and how many mobile devices are connected to your network at any given time, asks Safi Obeidullah…
Opinion
The six challenges of multi-channel contact centres (and how to beat them)
Contact centre operators have been shifting to multi-channel communication methods for more than a decade, writes Carl Price – but the shift has proven challenging…
Features
Powered by cloud, CFOs are the new innovators
Finance, as essential a function as it is to any business, isn’t generally known as a hotbed of innovation. However, according to Oracle, perceptions and reality are changing where finance is concerned, and it is perhaps not hard to see why...
Opinion
How APIs are supporting a revolution in the financial services sector
Throughout the world, financial services companies are facing a period of rapid and fundamental change, writes Jonathan Stern, and APIs are emerging as a competitive necessity…
Opinion
The re-emergence of process as a competitive differentiator
It’s not only what is done, but also how, writes Ivan Seselj, advancing the argument that process can deliver the edge…
Opinion
What’s eating Apple?
To industry pundits and casual observers, it came as a shock this week when Apple projected that growth for its iPhone sales would hit the slowest pace since 2007, the year of the iconic phone’s release, writes Howard Yu…
Opinion
Readying finance for a rapidly-changing world
Given the financial and geopolitical volatility over the past year, Steve Bray contends that the adoption of cloud enterprise performance management (EPM) tools within the finance department is not surprising…
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