You may shudder at the thought, but modern enterprise architecture is slowly but surely returning to the mainframe fold, at least conceptually, and never more so than with the idea of virtual desktops – hosted in ‘the cloud’...

Every digital transaction you do generates data, and chances are that data is being stored. Mobile apps, web transactions, loyalty schemes & more provide a wealth of potential information resources. But with so much data being collected, how do you stop it becoming a rogue elephant and actually apply it to inform your business?...

What factors should businesses consider, and what questions should they ask prospective providers, to ensure their operations and their business critical data stay safe in the cloud?...

Choosing the best vendor partner is critical to any successful ERP implementation – because in this instance the word 'partner' isn't just a figure of speech...

Can lessons from the UK government shared services experience be applied to New Zealand’s public sector? A UK expert in implementing shared desktop services in govtt recently visited these shores to meet with key customers and industry leaders...

In a world of excess, uniformity and repetition, customers are buying experiences, not products or services...

Almost 80% of business decision makers responsible for customer satisfaction think they deliver ‘poor’ or ‘average’ results...View as PDF

The move from the desktop internet computing of the 90s to the new era of mobile internet is happening with unprecedented velocity - eight times as fast as the PC web was adopted...

In a world spoiled for choice, customer service sorts the good from the great and has become the differentiator that matters most and these days, there’s no hiding behind the fob off...

iStart’s annual investment survey shows BI has jumped into the limelight among the ‘must-have’ applications in 2011 as business shines the crystal ball to track market changes in volatile times...

TV is moving from analogue to digital and that means blistering broadband speeds are on their way even in the rural sector along with exciting possibilities for business. It’s not just the mobile companies who see their future resting on 4G. some of the biggest global technology players see it as part of the next battle for dominance...

In the absence of a crystal ball, the next best thing to tighten your supply chain is robust S&O planning, but is your environment right?...