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Win the omni-channel battle
Over the last decade the land of traditional retail has been overrun by the internet and broadband revolution. Now, instead of resisting, savvy retailers are turning the invasion to their advantage… read more...
Four tips for happier customers
Customer relationships have never been more important, but how well are you managing yours?… read more...
Satisfaction flunk
Almost 80% of business decision makers responsible for customer satisfaction think they deliver ‘poor’ or ‘average’ results…View as PDF read more...
Business Intelligence shoots up the charts
iStart’s annual investment survey shows BI has jumped into the limelight among the ‘must-have’ applications in 2011 as business shines the crystal ball to track market changes in volatile times… read more...