BPM / Workflow Solution Pavilion

Welcome to the business process management and workflow solutions pavilion. Below you will find most of the leading vendors and/or their implementation partners in Australia. Click on any vendors of interest to see a showcase of their relevant local case studies, thought leadership articles, recent news stories, and product and industry insights. Use the advanced search facility in the menu bar to search for relevant content across the industries and solution types that you are researching. You can compare vendors across industries, reference sites and features in the Buyers Guide. Also check the iStart events diary for local industry events. All vendors showcased have local representation and actively support clients in Australia, and so will be glad to assist with your enquiries.


Mouseover each vendor’s logo to find out more, and click to go to the vendor’s exhibit showcase:

Posts by exhibitor:




The automatic routing of documents to the users responsible for working on them. Workflow is concerned with providing the information required to support each step of the business cycle. The documents may be physically moved over the network or maintained in a single database with the appropriate users given access to the data at the required times. Triggers can be implemented in the system to alert managers when operations are overdue. The manual flow of documents in an organisation is prone to errors. Documents can get lost or be constantly shuffled to the bottom of the in-basket. Automating workflow sets timers that ensure that documents move along at a prescribed pace and that the appropriate person processes them in the correct order.

Business Process Management (BPM)
A structured approach that models an enterprise’s human and machine tasks and the interactions between them as processes. BPM software uses a dashboard interface that offers a high-level view of the operation that typically crosses departmental boundaries. The dashboard integrates with all the applications that perform processes as well as related databases and can be used to trigger the start of a unit of work. Evolving from document management, workflow and enterprise application integration (EAI), a BPM system can monitor and analyse tasks in realtime and set off alerts when specified limits are exceeded or a response is not received within a specified time.

For decades, systems that are entirely automated have more or less taken care of themselves. However, operations requiring a mix of people and machine procedures employ BPM as a higher-level management system that keeps track of them both. Over time, a BPM system can provide historical data of human-machine interactions that might be extremely difficult to obtain from information systems, especially disparate systems from several departments or systems running on different platforms.

A BPM system may comprise a variety of independent packages or a comprehensive business process management suite (BPMS), which includes tools for modeling and analysis, application integration, business rules support, business intelligence (BI), activity monitoring and optimisation. Advanced BPMSs provide a development tool for creating forms-based applications, which are often the start of many business processes.


2023 opportunity: APAC expansion

opinion-article |December 12, 2022 | Ahsan Malik CFO at SnapLogic

Insider advice for growth-focused tech vendors…

eBook: Improving the customer experience

research-articles |October 21, 2020 | Esker

How order-to-cash automation unites your most strategic teams…

Order to cash automation

Whitepaper: Order to cash automation

research-articles |September 16, 2020 | Esker

What’s in it for accounts receivable leaders?…

Onshoring tide post covid

Offshored seats coming home

opinion-article |June 26, 2020 | Hayden McCall

The tide is turning after lockdown hits top end of town…

Late digital transformation_Esker

Why businesses are late to digitally transform (and why it’s not a good thing)

opinion-article |February 19, 2020 | Esker

Kicking status quo to touch…

Business case for AR Automation

Building a business case for AR automation

research-articles |November 7, 2019 | Esker

How to confront outdated processes and make your project a top priority…

Esker_Getting your invoices paid faster

AR Automation: The key to collecting payments faster

research-articles |September 16, 2019 | Esker

Even a small improvement in DSO can have a big impact on a business’s financial health…

Automation of collection process

Automating the collections process

research-articles |August 2, 2019 | Esker

Reducing working capital to accelerate growth…

PDF Invoicing_Esker

Preparing your business for PDF and EDI invoicing

research-articles |July 1, 2019 | Emmanuel Olivier, Esker

Managing EDI is now mandatory, but pdf remains a necessity…

What AR Automation can do

Whitepaper: Thankfully, there’s more to accounts receivable than ERP

research-articles |April 30, 2019 | Esker

If you’re ready to automate what should be automated in the AR process, this workbook’s for you…

Automating debt collection

Automating the money (collection) business

feature-article |February 28, 2019 | Heather Wright

Chasing late payments a cashflow and productivity drain…

Healthcare automation

AI-driven automation providing lifeline for health sector

vendor-contribution |September 4, 2018 | Esker

Cloud-based collaboration platform and AI offer productivity panacea…

The AI Advantage

Whitepaper: The AI advantage

research-articles |August 3, 2018 | Esker

A simple guide to elevating your business using human & machine intelligence…

Transform business ops with artificial intelligence

Whitepaper: How to digitally transform business operations

research-articles |May 17, 2018 | Esker

By embracing digital transformation, organisations can cut out inefficiencies and create effective practices…

Robotics streamlines operations_Esker

How distribution benefits from the next evolution of automated document processing

opinion-article |January 31, 2018 | Steve Smith

When you hear talk about robotics in the distribution centre, you may envision some of the innovations Amazon is using to streamline operations…

Goodbye legacy systems, hello ‘Composable IT’

opinion-article |October 31, 2017 | Paul Haverfield

Remember how much fun it was to build stuff with Lego blocks? HPE CTO Paul Haverfield does…

How machine learning can raise the bar in customer service

opinion-article |October 27, 2017 | Eric Bussy

Using AI to power the next decade of customer experience will reduce errors in sales orders says Esker’s Eric Bussy…

Robotic Process Automation

Five ways to botch your RPA rollout

feature-article |September 13, 2017 | Jonathan Cotton

A software robot army, ready and willing to do your bidding? Not quite…

Benefits AI_Talend

The future benefits of AI are bigger than you can imagine

opinion-article |August 30, 2017 | Steve Singer

It’s currently one of the hottest topics in the technology sector and, if experts are right Steve Singer says AI’s impact will be as big as the silicon chip…

How APIs can help extract maximum value from DevOps

opinion-article |June 30, 2017 | Brad Drysdale

When it comes to developing software to create innovative experiences for customers, organisations can choose one of two paths, contends Brad Drysdale…

Microsoft_field service

Field service at the sharp end of digital transformation

feature-article |March 3, 2017 | Donovan Jackson

Doing the same thing again and expecting a different result is, apparently, at least one definition of insanity…

TIBCO_Corporate data analytics

Why data analytics is set to slay corporate data silos

opinion-article |March 1, 2017 | Maurizio Canton

Backed by accessible analytics, it is about what and not who you know, writes Maurizio Canton…

Amazon Go

Automation and the death of work

feature-article |February 1, 2017 | Donovan Jackson

The end of the world will arrive through sheer indolence…

application networks

Application networks can address digital disruption challenges

opinion-article |September 20, 2016 | Brad Drysdale

Companies need to find ways to become more flexible to meet changing market and customer demands, writes MuleSoft’s Brad Drysdale…

business process management

The re-emergence of process as a competitive differentiator

opinion-article |February 9, 2016 | Ivan Seselj

It’s not only what is done, but also how, writes Ivan Seselj, advancing the argument that process can deliver the edge…

process improvement

Why it pays to focus on process

opinion-article |August 31, 2015 | Ivan Seselj

For more than a decade business surveys and management text books have identified strategy execution as the number one challenge facing CEOs. The problem isn’t the quality of management strategies, says Ivan Seselj.  It is the difficulty of carrying them out…

customer experience BPM UXC

How BPM is driving customer experience

vendor-contribution |July 8, 2015 | Vendor - media release

BPM is proving itself as a vital tool in helping companies develop the customer-centric approach…

Case for honest estimates

The case for honest estimates

opinion-article |June 16, 2015 | Gary Nelson

Setting out on any project requires getting some idea of the costs and timelines involved – but project management expert Gary Nelson points out that there can be problems with estimates which can scupper projects before they even start…[View as PDF]

Intergen white paper

Whitepaper: The future of the productive workplace

research-articles |March 25, 2015 | Intergen

By the year 2025 Gen-Y Millennials will dominate the workplace and they will expect to have technology on-hand to help them work smarter not harder…[View as PDF]

Building Smart

Building smart

feature-article |March 25, 2015 | Anthony Doesburg

As the construction of ‘smart’ buildings becomes more common it has presented the design and construction industry with more challenges. Anthony Doesburg explores the impact of software in the design and construction process and how architectural and engineering firms are responding…[View as PDF]

Future predictions

Democratisation, subscription and processification key trends for 2015

opinion-article |January 21, 2015 | Bradley Stroop

Systems integrator UXC Eclipse’s CEO Bradley Stroop offers his take on what will drive the adoption of technology this year…


BPM and the process of processification

feature-article |January 1, 2015 | Donovan Jackson

For decades in business software, processes have played second fiddle to the demands of the company accountant. Now a process-centric revolution is taking place. Donovan Jackson explains…

Investment survey

2013 iStart ICT Investment Intentions Survey

research-articles |September 9, 2013 | Hayden McCall

Mobilising management is the key objective of IT investment plans for 2013 says iStart’s annual investment survey. The mid-market is investing in mobile business intelligence while small business is doing more with less in the cloud.


Dickinson on BPM – What’s all the fuss about?

feature-article |October 14, 2009 | Vendor

Greentree chief executive Peter Dickinson talks about how business process management can be a key tool in driving exceptional company performance – and the top ten BPM realities…

Why Business Process Management?

feature-article |May 19, 2008 | iStart

Business Process Management isn’t just about reducing paper. It allows you to re-engineer processes, achieve operational efficiencies and extend workflows to suppliers and customers, as well as breathing new life into legacy systems…




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