The mobile phone is ubiquitous, personal and connected. that is why retailers, bankers and marketers want to use it for informing, enabling and transacting business. they are succeeding in global markets, but have been slower to make inroads locally… read more...

PwC’s chief executive, Bruce Hassall, took the helm in September, in a tough 2009. But, with some strategic help from technology, he’s set fair ahead… read more...

Social CRM is the new buzz-phrase. But what does it mean and, more importantly, what can it do for your business? Graham Medcalf investigates… read more...

A good return on dollars spent on IT in these tough times should be a pre-requisite to investment – right? iStart asked those who know where to find it and got some surprising answers… read more...

As it approaches its 40th birthday, iconic Aussie surf brand Rip Curl is in the midst of a technology and systems overhaul designed to deliver consistency and give its management team state-of-the-art decision making tools… read more...

Turning the blokey ‘mates’ barbecue and oven-maker into a company whose products appeal to the whole market – including women – is the aim of the iconic company’s new CEO… read more...

Greentree chief executive Peter Dickinson talks about how business process management can be a key tool in driving exceptional company performance – and the top ten BPM realities… read more...

The romantic industry is underpinned by several technologies that help ensure quality, consistent vintages. Mitchell Taylor, managing director of Clare Valley tells iStart how the company about the processes that underlie its success… read more...

One-time apple juicing company Frucor has juiced up its business beyond Just Juice with the aid of ‘V’, MiZone and other innovative products – along with some custom-built technology, and grown to ten times its original size. It is now poised to go global with new Japanese owner Suntory… read more...

Putting your customers on the map, using the newer GIS and GPS services, will help you find them – and sell the right products to the right people… read more...

At the heart of the Qantas airline’s success is its constantly evolving IT strategy and Gregg has been the man in the pilot seat when it comes to financing that vital IT investment… read more...

As it looks ahead after its acquisition of Tasmania brewer J. Boag & Son, Lion Nathan’s sales look likely to top $2 billion this financial year. Underpinning all this, as CIO Darryl Warren reveals, is a very diverse IT infrastructure… read more...

Business Process Management isn’t just about reducing paper. It allows you to re-engineer processes, achieve operational efficiencies and extend workflows to suppliers and customers, as well as breathing new life into legacy systems… read more...

Two years into his role as CEO and managing director of the Commonwealth Bank, Ralph Norris has used his thorough understanding of IT to drive through massive internal change and turn poor customer service on its head… read more...

When you are selling to customers in 140 countries you need robust systems to manage day to day operations as well as to stay on top of currency and commodity price fluctuations… read more...

In the first of a regular series of interviews with leading CEOs, iStart caught up with Greg Muir, executive chairman of Pumpkin Patch, to gain his insights on the application of technology in a rapidly growing international business… read more...