Published on the 24/11/2010 | Written by Newsdesk
Australian-owned company Salmat had until now primarily deployed speech recognition and voice biometric systems for large-scale, multi-national organizations…
It says increased demand from mid-market companies has led the company to provide a standardised offering to organisations who want to take advantage of speech recognition and voice biometric solutions.
The solutions are designed to help enhance their customer service, improve operational efficiency, reinforce client privacy and bolster overall security.
Salmat says that consumers today are becoming more comfortable with natural language speech recognition and voice biometrics. The 2009 Identity Verification Study conducted by callcentres.net, highlighted that the most preferred method of verifying identity among consumers was biometric voice identification, a technology that enables a person’s identity to be authenticated using the unique characteristics of their voice. This was favoured by 45 per cent of respondents, followed by PIN (21 per cent), password (18 per cent) and personal details or history questions (16 per cent).
Allan Burdekin, General Manager, Salmat Speech Solutions says that Salmat will also provide standardised documentation and access to consultancy services to support the integration of its technology with a customer’s existing PABX/IVR system.
