Published on the 09/11/2010 | Written by Newsdesk

Lagan Technologies has been awarded the contract by Brisbane City Council for the supply of a customer relationship management system that will build the capability of online services. Des Speed, CEO of Lagan, said:  “Our intention is to help Brisbane become an international reference point for leading edge e- Government.”

Brisbane will join a growing list of major international cities, including Boston, San Antonio, San Francisco, Sheffield, Toronto and Vancouver that will run such programmes on Lagan technology.  The system, when fully implemented, will enable Brisbane to fulfill the customer service requirements of 1.5 million city residents across the full range of local government services, including planning, street management, environmental services, licensing, transportation and utility support.

Live from next year
The first services will go live in Brisbane next year with full implementation scheduled by the end of 2012.  Once complete, the new system will transform the experience of local residents with easier access and more responsive services.

The contract is Lagan’s first in Australia and one of its largest by value.  Lagan has secured offices in Brisbane to support the implementation programme.  The offices will also become Lagan’s national and regional hub from which it will serve the Australian and wider South-East Asian market.  Two additional service trials with government clients are already underway in Australia.

Residents want it
Lagan Omnibus polling in advance of the bid found that most Brisbane residents are in favour of the use of technology to improve engagement with government and access to services. Lagan has won a number of major contracts with governments worldwide in recent months, including the Government of Bermuda, San Antonio and Sheffield City Council.  Lagan serves nearly 200 national regional and local government clients worldwide, serving a population of approaching 70 million.