Published on the 06/10/2009 | Written by Newsdesk
The WA Department of Health’s corporate shared service centre expects its new EDRMS solution will improve customer service and job accuracy…
Health Corporate Network (HCN) has implemented Objective’s electronic document and records management system to approximately 650 staff. HCN processes up to 6,000 transactions daily for the Western Australian Department of Health and identified that to efficiently and effectively manage all transactions it would need to change existing business processes.
HCN is the WA Department of Health’s corporate shared service centre that provides services to all employees working for WA Health. HCN’s primary role in the WA health community is to help clinical staff to provide the best service they can to the patient, by reducing the frustration associated with administration work.
“99% of the documents we receive at HCN are a transaction request,” says Simon Watts, director of the WA Health Corporate Applications Program at HCN. “The inefficient legacy processes affected all areas of HCN’s operations, it was challenging for our staff to process transactions in a timely manner. It was an inefficient use of our staff and resources.”
“The time taken to process invoices has been significantly reduced and improved for HCN. Once an invoice is received by HCN, it is now processed into the Finance system within two days. Prior to Objective, the processing of an invoice within HCN could take up to 30 days,” says Watts.
