Contact centre technology supplier Interactive Intelligence has grown its Australian and New Zealand revenues by an astonishing 66 percent in the last year, with 88 percent of its sales now for cloud-based solutions, as its push into the enterprise sector pays off … read more...

An Australian software start-up has created a relationship management platform that puts the power back in the hands of the consumer as part of a bid to improve customer experience and cut churn… read more...

Enterprises wanting to cement their relationship with consumers need to pay close attention to the rapid-fire developments taking place in the mobile payments and digital wallet space… read more...

Seven out of ten CIOs will switch vendors in the next two to three years as they struggle to keep pace with both changing technology and sectoral shifts… read more...

As the role of big data grows in the enterprise, organisations are looking to replicate information governance and security practices associated with other mission critical systems… read more...

Software has been developed to support enterprise HR, finance, marketing and manufacturing functions but CIOs have tended to rely on spreadsheets to manage IT; the cobbler’s children are shoeless… read more...

A gradual erosion in IT project management skills, which has taken place over the last decade, is now threatening the ability of companies to keep pace with competitors… read more...

Recruitment company Talent International is planning to roll out the red carpet for the region’s technology superstars and has enlisted Sir Richard Branson and Steve Wozniak to help… read more...

People will pay up to 14 percent more for what they perceive as goods or services supported by good customer service – it’s why companies are scurrying to trumpet their success in the field… read more...

While a new report into Australia’s productivity challenge makes scarcely a mention about technology, one of its authors has said that the NBN holds the key to unleashing immense productivity benefits… read more...

While technology’s importance has risen significantly in the eyes of the CEO in the last 10 years, CEOs in Australia are lagging when it comes to the importance they place on customer influence… read more...

Data discovery capabilities are dominating new BI and analytics purchasing requirements, but ‘governed data discovery’ remains a challenge unmet by any one vendor… read more...

New research shows CIOs are too focused on back-end systems rather than the customer and need to manage the balance better… read more...

The Coalition Government has announced it has begun a probe into the history of Labor’s NBN… read more...

The Australian Information Industry Association (AIIA) has produced a set of policy priorities for 2014 designed to boost the country’s ICT industry and its contribution to the economy… read more...

Telstra has joined another former Australian government owned carrier, Qantas, in calling for its foreign ownership limits to be removed… read more...

The data centre industry in Australia is booming with three major new data centres announced in the space of a week… read more...

The new technology of software defined networking is already providing real benefits to organisations, with two networking companies – Pacnet and Megaport – employing the technology to enable organisations to ‘dial up’ high capacity links between data centres by the hour, the day or longer… read more...

Deloitte has identified five possible disruptors likely to have an impact on organisations over the next 18 to 24 months. Topping the list is the CIO as venture capitalist… read more...

When Google bought Nest Labs for $US3.2 billion in cash last month it sent a clear signal that the ‘internet of things’ was probably more important than a candidate for buzzword bingo… read more...