Artificial intelligence is about to percolate deeper into enterprise contact centres, with machines taking over the simpler consumer interactions… read more...

While companies have generally focused digitisation efforts on line of business processes, there is one rather significant level to which automation hasn’t yet reached: the boardroom… read more...

With the launch of a new software product, SAP sets out to help harness big data… read more...

Australia’s investment in technology is likely to grow in line with the nation’s expected rise in GDP – while New Zealand’s pace of IT spending growth will be a tad slower in 2016… read more...

For all the talk of new age computing platforms, the mainframe still plays a major role with almost two thirds of Australian mainframe users planning to grow their use of the platform… read more...

A review of 139 NSW councils by the Independent Pricing and Regulatory Tribunal has found only 52 to be “Fit for the future” leaving many facing amalgamations and transformations… read more...

Increasing sales is easier with insight into preferred products, how customers like to shop, and whether they prefer discount or loyalty cards… read more...

Inbound marketing software vendor HubSpot is pushing an APAC campaign to drive its solutions deeper into what it believes is a willing market… read more...

A couple of hundred people gathered in Sydney on Saturday for Australia’s first policy hackathon, focusing on just ten of the 284 ideas collected in advance of the event… read more...

Chief digital officers may be all the rage among transforming enterprises – but they could find themselves with a very short corporate shelf life according to new research… read more...

Retailers gain real time access to risk profiles based on more than 12 years of retail transaction data.. read more...

Many organisations do not manage customer data as a corporate asset, and the monetary value of that data is often ignored, according to Gartner, Inc… read more...

For the Australian VMware users already signed up to attend vForum in Sydney next week, there will be just one topic of conversation – what will the Dell takeover of EMC mean?… read more...

The impact of a higher $US are taking their toll on hardware sales – and the future’s also looking shakier than usual given semiconductor forecasts… read more...

The 2015 World Payments Report has demonstrated Australians’ continued enthusiasm for non-cash transactions with the country ranking fourth in the world… read more...

Australia will hold its first “policy hackathon” in Sydney this Saturday – presumably to come up with at least some minimal viable innovation policies for the new Turnbull Government… read more...

Startups have until the end of the month to apply for one of up to ten seed capital investments worth up to $60,000 from the Telstra-backed muru-D incubator… read more...

The Internet of Things is eating IT budgets, with Gartner forecasting that next year CIOs will spend $US2.5 million a minute on IoT deployments… read more...

US giant CSC has given itself just five weeks to complete the due diligence on Australia’s largest listed software and services business, UXC Ltd, ahead of a planned $A428 million takeover… read more...

Listed software company Technology One announces third merger for 2015 with $10 million deal to buy asset management specialist… read more...