Interactive Intelligence shares its predictions for the five trends set to disrupt customer service… read more...

Trialled with early adopters since 2015, listed Australian software and services business TechnologyOne has launched the fifth incarnation of its cloud platform which has been primed for scale… read more...

Australian corporate board members and senior executives should hold their nerve in spite of the rocky start to 2016 and focus on continued digitization of their businesses… read more...

Just 45 percent of organisations confident in security posture; attackers launching ‘more sophisticated, bold and resilient campaigns’… read more...

Netherlands based ERP provider Unit4 is stepping up activities in Australia and New Zealand, just as it announces an integration with online messaging app Slack… read more...

Just how much will the tech-crazy world blow on IT in 2016? Around US$3.54 trillion… read more...

IT professionals need to prepare for a new KPI that will track their ability to manage system security “dwell time”… read more...

TA Associates to invest U$187 million in backup and recovery software provider… read more...

Accenture, which already has 42,000 staff dedicated to providing SAP services (46 percent of them in the Asia/Pacific/Japan region), has further tightened its links with the German software giant … read more...

While the New Year kicked off with the annual circus that is the Consumer Electronics Show, revealing gizmos galore, the portents for 2016 in this segment of the tech sector seem more dour… read more...

Worldwide PC shipments of 75.7 million units in the fourth quarter of 2015 are 8.3 percent down the same period in 2014 said Gartner… read more...

Data analytics is about to get a whole lot more interesting as pioneering companies work out how to empower their business executives without unleashing information anarchy… read more...

The Federal Government is planning to unveil a campaign that will telegraph to ordinary Australians the importance of innovation to the nation’s future… read more...

Whatever the personal technology lurking under the tree next week – it’s about to get outdated quicksmart… read more...

Demand for what amounts to “desktop as a service” continues to mount as enterprises look to offer anywhere, any device access to information – while retaining a level of control… read more...

Just as in the Game of Thrones series, the ‘winter is coming’, and with it, so are huge risks to investors and employees of the so called unicorns, writes IMD Professor Nuno Fernandes… read more...

Enterprise applications company named a Leader in Single-Instance ERP for Product Centric Midmarket Companies… read more...

Oracle is finalising its plans ahead of launching an infrastructure as a service offering out of a Sydney data centre in the first half of next year… read more...

Organisations seeking to develop mobile custom apps that support just 100 users are about the limit for the FileMaker platform… read more...

Australia has once more pushed out the deadline for its data breach legislation, although it has released an exposure draft available for public comment until March… read more...