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CX Sydney
CX and marketing exist to win, serve, and retain customers. But silos and miscommunication keep this power duo from reaching their full potential. For this reason, we’ve made collaboration between CX and marketing the central theme of CX Sydney.
Customers want more meaningful and frictionless experiences. Learn how marketers and CX professionals can come together to ensure your firm provides just that. CX Sydney will empower you to go further, collaborate better, and unlock the transformative power of customer experience.
Agenda:
9:00 am – 10:20 am
Part One: Featuring Keynotes and Breakouts
10:20 am – 10:40 am
Break
10:40 am – 11:40 am
Part Two: Featuring Breakouts and Case Studies
11:40 am – 12:10 pm
Lunch Break
12:10 pm – 1:30 pm
Part Three: Featuring Keynotes and Breakouts
Speakers:
Michael Barnes – VP, Research Director, Forrester
James L. McQuivey – VP, Principal Analyst, Forrester
Shar VanBoskirk – VP, Principal Analyst, Forrester
Maxie Schmidt – Principal Analyst, Forrester
Fatemeh Khatibloo – VP, Principal Analyst, Forrester
James Staten – VP, Principal Analyst, Forrester
Jason Bradshaw – Chief Customer & Marketing Officer, Volkswagen Group Australia
Zhi Ying Barry – Senior Analyst, Forrester
Amit Bhatia – Senior Analyst, Forrester
Sam Higgins – Principal Analyst, Forrester
Mavis Liew – Principal Analyst, Marketing Executive Services, Forrester
Riccardo Pasto – Senior Analyst, Forrester
Vasupradha Srinivasan – Senior Analyst, Forrester
