Archives
Donovan Jackson
How live video can boost contact centre performance
Enterprise video taken in a new direction as LogMeIn makes use of your smartphone… read more...
Aussie M2 buys Kiwi telco CallPlus
CallPlus has been acquired by Australian conglomerate M2 Group Limited for $250 million adding another layer to the shifting ISP sands… read more...
Industrial strength IT – why automation is inevitable
When machines can automate tasks and business processes the result is greater efficiency, more consistent outcomes and lower costs of production. Donovan Jackson looks at how companies are integrating machines and IT systems for competitive advantage… read more...
BPM and the process of processification
For decades in business software, processes have played second fiddle to the demands of the company accountant. Now a process-centric revolution is taking place. Donovan Jackson explains… read more...
HR: How to transform paper shufflers into talent managers
Donovan Jackson explores developments in human resources (HR) management and discovers how technology is shaping this field… read more...