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Olive Huang

customer-centric culture_gartner

The ten habits of customer-centric digital organisations

September 4, 2017 | Olive Huang
Technology innovation offers organisations new opportunities to engage with customers as they build a digital business, writes Olive Huang… read more...
Customer mapping

The rise of the customer journey map

March 30, 2016 | Olive Huang
Gartner analyst Olive Huang explores how businesses can use customer journey mapping to better understand the customer and enrich their experience… read more...
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