Archives
Olive Huang
![customer-centric culture_gartner](https://istart.com.au/wp-content/uploads/2017/09/customer-centric-culture_gartner-99x66.jpg)
The ten habits of customer-centric digital organisations
Technology innovation offers organisations new opportunities to engage with customers as they build a digital business, writes Olive Huang… read more...
![Customer mapping](https://istart.com.au/wp-content/uploads/2016/03/Customer-mapping-99x66.jpg)
The rise of the customer journey map
Gartner analyst Olive Huang explores how businesses can use customer journey mapping to better understand the customer and enrich their experience… read more...