Published on the 04/08/2009 | Written by Newsdesk

Australian industry veteran tapped to head new entrant in enterprise communications market…

Agile New Zealand, an enterprise telecommunications software developer and integrator, has established operations in Australia and says it plans to make an impression winning contracts in the IP telephony, call centre and unified communications markets.

The new business, Agile Australia, plans to provide medium and corporate businesses with advanced communications systems.

Agile has operated in New Zealand since 1999, and it has since undertaken implementations for organisations in New Zealand such as IAG, Fonterra and Vodafone.

Agile recently sold its call centre software business to global enterprise communications provider Avaya for an un-disclosed sum.

The software business included its advanced call centre software suite, Contact Centre Express (CCE), which had been used by Avaya under an OEM license. The mid-market software solution, created by Agile, has been deployed in 3000 companies in 84 countries. Agile already has experience in international markets though its previous global software licensing relationship with Avaya, and it will continue to develop the CCE software for Avaya.

The company has appointed former Avaya South Pacific chief operating officer Peter Dillon to lead the Australian division. He previously worked at Avaya for nine years and has also held senior roles with Lucent and Fujitsu.

Dillon said Agile would set itself apart from other solutions players in Australia due to the size and skills of its technical workforce, and its proven ability to implement complex communications systems.

Agile has more than 100 staff in New Zealand, and has a network operations centre in Auckland, which provides 24 hour support to its customers.

Agile Australia will be headquartered in Sydney.