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artificial intelligence call centre interactive intelligence

Artificial intelligence: Solving the little big problems

August 20, 2015 | Donovan Jackson
Call centres are practically a defining feature of the modern world. They are also routinely a source of frustration, but AI could change that… read more...
codeblue CSG

Australia’s CSG acquires CodeBlue

August 19, 2015 | Newsdesk
CSG has signed an agreement to acquire CodeBlue for a total sum of $15 million… read more...
australian flag NEC

NEC wins $36.6 million Govt deal – but competition looms

August 18, 2015 | Beverley Head
NEC Australia has won a deal to provide global IT support and services to the Department of Foreign Affairs and Trade (DFAT) in a deal worth $36.6 million over eight years… read more...
currency fluctuates

Currency rout could warrant budget rethink

August 17, 2015 | Beverley Head
Analyst Gartner has warned CIOs they may need to rethink their technology budgets because of the rising US dollar which is still used to price most tech products and services… read more...
Xero takeoff

Xero reaches quarter million milestone, adds partners

August 13, 2015 | Beverley Head
Cloud accounting specialist, Xero, has now passed the 250,000 Australian user milestone and added new partners to its 400 strong ecosystem including DropBox, Adobe and Bigcommerce… read more...
aus dto office

Keep calm and carry on with government transformation

August 13, 2015 | Beverley Head
In a recent blog post, titled Keep Calm and Carry On – England’s mantra during World War II – the new leader of the UK equivalent of Australia’s Digital Transformation Office called for more support… read more...
copper cut off

Almost 30,000 premises face copper cut off on Friday

August 12, 2015 | Beverley Head
By Friday another 30,000 homes and businesses around Australia will have been forced into the decision of whether to sign up for the national broadband network or rely on their mobile… read more...
netsuite boost profile

NetSuite looks to boost regional profile

August 10, 2015 | Beverley Head
After six months in the role, Lee Thompson, senior vice president and general manager for cloud ERP vendor NetSuite in Asia Pacific Japan, has issued a “must do better”… read more...
dynamics error windows

Microsoft Dynamics CRM users beware: Not supported on Windows 10

August 10, 2015 | Donovan Jackson
While Windows 10 upgrades are available for business users, those using Dynamics CRM should exercise caution… read more...
weapons maker infor cupcake baker

Where weapons maker meets cupcake baker

August 6, 2015 | Beverley Head
Privately held enterprise software company Infor prides itself on providing “the last mile” in ERP solutions, tailored for specific industries… read more...
price persistence cloud microsoft

The price, perils and persistence of cloud computing

August 5, 2015 | Beverley Head
When Microsoft’s Australian based cloud solutions went down for an extended period last month, Jason Zander, corporate vice president of Azure, was on holiday… read more...
Cloud computing steep growth

SAP: Just 20% in the cloud is good news for growth

August 5, 2015 | Donovan Jackson
The first fifth is the hardest, says partner operations veep… read more...
imagine cup

Student innovators showcase the future

August 4, 2015 | Beverley Head
The cloud, smartphones, wearables, augmented reality and Raspberry Pi hold the key to the future of computing – if student innovators are any guide… read more...
tesla as a service

Subscription economy? I’ll take that as a service, thanks

August 4, 2015 | Donovan Jackson
The subscription economy means almost anything can be delivered as a service… read more...
digital experience gap

SAP identifies Australia’s digital “experience gap”

August 3, 2015 | Beverley Head
A survey of 3,000 Australians has uncovered an “experience gap” between the digital experience consumers want and the one they receive… read more...
programmatic advertising

Data scientists are the advertising execs of the future

August 3, 2015 | Donovan Jackson
Digitisation of publishing means automation and information driven decision-making… read more...
digital marketing adobe

Adobe leads but faces two pronged threat

July 30, 2015 | Beverley Head
Adobe has taken the lead in the supply of digital marketing platforms – but it’s already under threat, particularly from Oracle and Salesforce… read more...
tablet sales doldrums

Tablet sales join PC doldrums

July 30, 2015 | Donovan Jackson
Turns out there isn’t a tablet for the hangover which comes after the PC party… read more...
gamification

Gamification company talks cloud, delivers less

July 29, 2015 | Beverley Head
Getting consumers to behave in a certain way at a certain time is manna for large enterprises, and increasingly gamification is being used by marketers to influence behaviours… read more...
windows 10

Post-PC Windows 10 eyes up Internet of Things

July 29, 2015 | Donovan Jackson
The timing has never been more challenging for the launch of a new version of Microsoft’s flagship operating system… read more...

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