When Barry Cottrill lost one of his biggest call centre customers it prompted a rethink of the sorts of services he could offer – and spawned the Contact Centre Hotel… read more...

The Commonwealth Bank is the latest financial institution to deepen its relationship with accounting software provider Xero, allowing bank feeds to be set up directly from the bank’s or Xero’s platform… read more...

The Coalition has clung on to claim control after a narrow election win; now the Australian Computer Society wants to see some action… read more...

Overall IT spending in Australia and New Zealand is tipped to rise by 2.8 and 1.9 percent respectively in 2016 compared to last year, while global investment is flat, even “lacklustre” year on year… read more...

After a NZ$3.35 million loss two years ago and the exit of long-time CEO Ian Clarke, Fronde’s new CEO Anthony Belsham talks company turnaround and his $100 million target… read more...

Telstra has pushed further into the software and solutions space, acquiring Melbourne based applications development and managed services business Readify… read more...

The pen and ink signature seems set to be another casualty of the continued race to digital transformation as electronic signatures linked to enterprise software take firm hold… read more...

As robots emerge from laboratories and science fiction to take on roles in factories, transport systems, hospitals and households, humans are having to come to terms with them… read more...

Prime Minister Malcolm Turnbull’s $1.1 billion innovation agenda looks increasingly uncertain following a federal election which failed to deliver a resounding mandate… read more...

After network problems earlier this year, Telstra has announced that it will spend $250 million to attempt to fix the problems… read more...

IBM boss Ginni Rometty returned to Australia after a two-year absence this week, to put enterprise on notice that the cognitive computing era was underway… read more...

Cloud-only consulting business PrimeQ is so confident of demand across Australia and New Zealand that it is planning to double headcount to 100 by the end of the year, and 200 the following year… read more...

There’s been a changing of the guard in leading technology companies including the Australian subsidiaries of ERP giants Oracle and NetSuite… read more...

Tired of having to cobble together systems for its sales reps, SaaS business Freshdesk set about creating its own CRM system for ‘high velocity sales teams’… read more...

Microsoft’s CRM solution has been extended to handle field services, Rolls Royce on board with deployment… read more...

IT’s warnings about the need for greater vigilance about computer security is paying off – but Australian and New Zealand consumers are still playing fast and loose with their own protection… read more...

By 2020, a corporate “no-cloud” policy will be as rare as a “no-internet” policy is today, says technology analyst Gartner… read more...

NSW has unveiled a series of digital and innovation focused investments in this week’s Budget as it tilts for the smarter state soubriquet… read more...

A corporate name change, the soft launch of a collaboration platform for auditors, new audit templates and a UK relaunch have marked a busy three months of the year for MyWorkpapers… read more...

Gartner has identified five personal technologies it believes will deliver a fresh wave of disruption to the enterprise and IT operations over the next 5-10 years… read more...