A wrap-up of the past quarter’s ICT news… read more...

John Stanton, CEO of the Communications Alliance, reveals why telco customer service levels will soon be in the spotlight again… read more...

Microsoft has today announced a restructuring plan that will eliminate up to 18,000 jobs over the next year as it aligns the recently-acquired Nokia and repositions the business to be a productivity and platform company… read more...

A battle royale is shaping up between leading payments specialists each wanting to “own” the Australian online payments market… read more...

More than 650,000 Australian premises are now theoretically able to connect to the National Broadband Network, and 210,000 have done so according to a mid-year update from NBN Co… read more...

The Federal Government has released a draft guide on “responsible data analytics” that could provide some useful signposts for any enterprise wanting to maintain consumer trust while exploiting data… read more...

Often maligned from within and outside, the contact centre is the coal face of customer service interaction. But so often the processes and people are dumbed down so they can be sent offshore and run more cheaply. Stephen Withers treads the political minefield…[View as PDF] read more...

The clock is ticking for Australian enterprises which still allow customers to sign for credit card purchases; from August they will need technology to support chip and PIN purchases… read more...

Online travel behemoth Expedia has launched an offer to buy Australian online travel business Wotif, valuing the business at $703 million and delivering a salutary lesson for A/NZ start-ups… read more...

The recent IT spending forecast for Australia and New Zealand shows, among other things, a growing desire for customer experience-related enterprise software… read more...

Businesses and private citizens wishing to contribute to the region’s digital economy strategy have until the end of this month to make their submissions… read more...

Worldwide IT spending is still increasing, but not as much as Garter initially predicted due to changes in the market… read more...

The purchase means Vocus is now an integrated provider of fibre, data centre and internet in New Zealand and aims to replicate its successful Australian formula across the Tasman… read more...

Companies that want to sell goods and services online must support mobile devices – especially Android tablets and smartphones which are used to make two out of three e-commerce sales… read more...

A benchmarking tool that lets software teams compare themselves with the world’s best suggests that Australian and New Zealand development teams outperform their peers in terms of quality… read more...

The ICT services company is renewing its focus on New Zealand businesses and the Telstra partnership will remove the burden of its Australian clients while offering expanded services… read more...

Deloitte Digital has revisited its landmark Digital Disruption report from 18 months ago and found that in those sectors most impacted by digital change there is a growing gap between the winners and losers… read more...

The statistics are compelling; basically half of all new start-up businesses fail within two to five years. Since the rise of businesses incubators and accelerators statistics show that the successful completion of an incubator programme plays a significant role in the success rate of a company. Fiona Hanlon investigates… read more...

Cloud-based single sign on identity management and authentication service Okta, which costs roughly $2 per user per month to deploy, is ramping up its activities in Australia… read more...

From today Digital Post Australia will stop delivering online mail, and users of the service have until the end of July to retrieve any stored documents as the service shuts its doors… read more...