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Mind the service management gap
With IT service management automating a substantial proportion of the processes which move incidents to resolution, there is still a gap which opens up between the moment something goes wrong and the time taken to find the right person to fix it… read more...
Software defined networks still a slow burn in user land
Software defined networks are and will be important, especially as cloud computing gathers pace, but the journey’s only just begun… read more...
Digital businesses must telegraph hygiene policies
With data security, digital enterprises need to determine “acceptable risk” because absolute security is unattainable… read more...
Epson’s answer to Google Glass
Printer company demonstrates commercially-targeted augmented reality specs… read more...
Drupal 8 may lure smaller enterprise users
The impending arrival of Drupal 8 should deliver functions that make the open source content management platform easier to deploy, and potentially suited to smaller organisations… read more...
NSW sheds IT responsibilities, saves A$20m
The NSW State Government has inked a A$215 million deal with Infosys and Unisys to take over ICT services in a deal it says will save A$20 million a year… read more...
Sage finally takes to the cloud
Australia has become the 14th country in the world to be offered access to Sage One, a cloud based small business accounting system which wants to take on Xero and MYOB … read more...
How live video can boost contact centre performance
Enterprise video taken in a new direction as LogMeIn makes use of your smartphone… read more...
Enterprise boosts spending on business processes
Investment in software to support modern business process management will rise 4.4 per cent this year to reach $US.2.7 billion globally according to tech analyst Gartner… read more...
Commbank claims Agile crown
The Commonwealth Bank claims to now have the largest Agile community in the Southern Hemisphere – with its CIO saying it’s ready to “create the future”… read more...
Wearables could break $1 billion barrier
Chief information officers may have breathing space despite the rise of consumer demand for wearables according to a new report from Frost & Sullivan… read more...
Retailers face heightened security risk
Insecure point of sale systems and high staff turnover are rendering A/NZ retailers vulnerable to cyber attack… read more...
Sharing economy faces tax scrutiny
Crowdsourcing is in the firing line of the Australian Taxation Office which has people selling time in their cars or homes in its sights… read more...
Promapp takes aim at flowcharts and Word
If spreadsheets and shoe boxes are the nemesis of accounting software, so flowcharts, Word and “trust me” are the mortal enemy of process mapping software… read more...
Cloud, mobiles and IoT prompt identity rethink
Enterprise enthusiasm for cloud computing and mobile access are prompting a rethink of approaches to identity and access management… read more...
Australian start-ups lack financial savvy
A startling lack of financial savvy among Australia’s start-up community has led software house Intuit to invest in financial education initiatives… read more...
Businesses fail to fully exploit ERP
Australian enterprises invest millions of dollars each year on ERP platforms – but under-use of the investment is widespread according to recent research… read more...
Budget targets tech titans, supports start-ups
After being almost entirely ignored in last year’s Budget, the tech sector this year has a starring role… read more...
Verint checks callers on black and white list
CRM customer support and service provider Verint is launching an upgraded platform that can identify callers from their voice alone, and analyse what they are saying and their emotions on the fly… read more...
Board veteran admits extent of gulf between CIO and board
Former Woolworths boss and Fairfax chairman, Roger Corbett, has confirmed the gulf that can exist between IT and the C-suite… read more...
