Archives
Donovan Jackson
![Chatbots define customer service](https://istart.com.au/wp-content/uploads/2017/05/Chatbots-define-customer-service-99x66.jpg)
Chatbots a ‘game changer’ for healthcare, banking
Juniper Research says traditional call centres are under threat… read more...
![Hadoop big data_Cutting](https://istart.com.au/wp-content/uploads/2017/05/Hadoop-big-data_Cutting-99x66.jpg)
It’s just data – and given good tools, watch how people will use it
Hadoop inventor pegs ‘big data’ back to ‘modern data infrastructure’… read more...
![Jucy_Microsoft_Stack](https://istart.com.au/wp-content/uploads/2017/05/Jucy_Microsoft_Stack-99x66.jpg)
JUCY: How a platform approach drives digital transformation
Business innovator takes a ‘whole of stack’ approach to its use of Microsoft technology… read more...
![Big data](https://istart.com.au/wp-content/uploads/2017/04/Big-data-99x66.jpg)
Now big data threatens to ‘save the planet’
Faster than a speeding bullet, able to leap tall buildings in a single bound, and now capable of solving the biggest ‘challenge’ of our time… read more...
![Unit 4 ERP product](https://istart.com.au/wp-content/uploads/2017/04/Unit-4-ERP-product-99x66.jpg)
SaaS is an intermediate step – Unit4 CEO
In time, businesses will buy outcomes, not software… read more...
![digital workplace_Ajilon survey](https://istart.com.au/wp-content/uploads/2017/04/digital-workplace_Ajilon-survey-99x66.jpg)
Most, but not all, Australian businesses are ready for ‘digital revolution’
Survey suggests some business are short on investment in 4IR workers… read more...
![Turnbull_457_abolished](https://istart.com.au/wp-content/uploads/2017/04/Turnbull_457_abolished-99x66.jpg)
457 cancellation a boon for Australian IT professionals
Who cares for the middle-aged white tech specialist… read more...
![software automation](https://istart.com.au/wp-content/uploads/2017/04/software-automation-99x66.jpg)
Aussie ‘robotic process automation’ startup wins big US deal
Clerical tasks made much easier with software automation… read more...
![Digital transformation_Mulesoft](https://istart.com.au/wp-content/uploads/2017/04/Digital-transformation_Mulesoft-99x66.jpg)
Digital transformation is whatever you want it to be
“When I use a word,” Humpty Dumpty said, in rather a scornful tone, “it means just what I choose it to mean—neither more nor less.”… read more...
![Blockchain_Accenture](https://istart.com.au/wp-content/uploads/2017/04/Blockchain_Accenture-99x66.jpg)
From proof of concept to production
Is blockchain ready for prime time?… read more...
![service management](https://istart.com.au/wp-content/uploads/2017/04/service-management-99x66.jpg)
ITSM moves out of the basement, into the house
Service management principles apply anywhere service is delivered… read more...
![Automation_TIBCO](https://istart.com.au/wp-content/uploads/2017/04/Automation_TIBCO-99x66.jpg)
Automation: The fear is real (but there are bigger fish to fry)
Technologists and politicians face off on automation, the future of work and, err, climate change… read more...
![myob and Greentree journey](https://istart.com.au/wp-content/uploads/2017/03/myob-and-Greentree-journey-99x66.jpg)
Dropping in on MYOB’s journey upmarket
It has been a busy time for MYOB, the onetime provider of the most popular accounting package in New Zealand and Australia… read more...
![how to identify digital transformation](https://istart.com.au/wp-content/uploads/2017/03/how-to-identify-digital-transformation-99x66.jpg)
How bizarre: Here’s how to identify DT need
These are the commonplace business processes which should kick digital transformation into gear… read more...
![Melbourne airport_Business intelligence](https://istart.com.au/wp-content/uploads/2017/03/Melbourne-airport_Business-intelligence-99x66.jpg)
Cleverer operations land in Australia
Melbourne Airport smartens up with integration and intelligence… read more...
![Cocur app centre](https://istart.com.au/wp-content/uploads/2017/03/Cocur-app-centre-99x66.jpg)
Concur launches ANZ App Centre
Plug in a few of your favourite business services… read more...
![Peter Colbert WaveShades](https://istart.com.au/wp-content/uploads/2017/03/Peter-Colbert-WaveShades-99x66.jpg)
Shades of Pets.com?
Whole world goes crazy over Visa in sunglasses… read more...
![Democratised data_Microsoft](https://istart.com.au/wp-content/uploads/2017/03/Democratised-data_Microsoft-99x66.jpg)
‘Democratised data’ drives customer awareness
Customers expect to engage and receive resolution for issues from any device, anytime and anywhere… read more...
![Clash of the Titans report](https://istart.com.au/wp-content/uploads/2017/03/Clash-of-the-Titans-report-99x66.jpg)
Which vendors come short when measuring up the big boys of ERP?
Panorama Consulting’s ‘Clash of the Titans 2017’ report compares SAP, Oracle, Dynamics and Infor… read more...
![Microsoft_field service](https://istart.com.au/wp-content/uploads/2017/03/Microsoft_field-service-99x66.jpg)
Field service at the sharp end of digital transformation
Doing the same thing again and expecting a different result is, apparently, at least one definition of insanity… read more...