There needs to be some fresh thinking on understanding what frustrates staff says Greentree CEO Peter Dickinson… read more...

The social era is making the workplace a jungle for digital natives to exercise their right to input, feedback and collaboration. Mark Wade contemplates the future of the HR department… read more...

The resident experts at MYOB provide some insights into job costing best practices and software designed to support it… read more...

Usability expert Gerry McGovern says we should focus our online efforts on customer convenience and effort, not experience or satisfaction… read more...

ASB New Zealand’s chief architect James Bergin refutes the suggestion that banks are dinosaurs in danger of serious disruption and explains how ASB is getting prepared for the ‘next big thing’ in banking… read more...

With CMOs controlling more IT spending for organisations, Keean Persaud says so-called ‘shadow IT’ is becoming a problem… read more...

Getting attention is getting harder. The web is a place where busy people do things. Help them, don’t disrupt them, says expert Gerry McGovern… read more...

It’s looking like a busy festive season for the many stakeholders charged with creating a workable data retention scheme for Australia, says John Stanton CEO of Communications Alliance… read more...

Quality content plays a critical role in self-service design. Often a small change in a link, heading or sentence, can lead to dramatically higher task completion says subject matter expert Gerry McGovern… read more...

Senior scientist for New Zealand Rugby Dr Ken Quarrie explains how he uses data to improve player performance and get an edge on the opposition… read more...

Emerging ICT Leader of the Year Amanda White says there is frustration amongst a large number of ICT managers who are being excluded from the C-suite… read more...

Subject matter expert Paul Budde explains why building the right ICT infrastructure is of national importance to the region’s future success… read more...

We all know that cloud computing improves efficiencies, but subject matter specialist Craig Deveson says that is only the case if it is done right, and if hosting and managed service providers access the right tools they are the ones to do it… read more...

The Australian print and electronic media has harboured a flurry of stories recently about the vexed issue of online copyright infringement and how to fix it. Communications Alliance CEO John Stanton outlines his thoughts on what needs doing… read more...

Technology investor, industry champion and some-time cynic Ben Kepes contemplates crazy tech IPOs and asks what companies down under should really do to succeed on the stock market… read more...

Cleaning doesn’t stop at home or around the office, it extends to the information inside your business too as Michael McCash and Trudi Masalski discuss… read more...

John Stanton, CEO of the Communications Alliance, reveals why telco customer service levels will soon be in the spotlight again… read more...

With data privacy a hot topic at present, Brenda Aynsely of the Australian Computer Society asks how to keep data safe… read more...

Your prospective customers are already using mobile devices to search for the things that you sell. Is your door open when they come knocking? Or is your website a member of mobilus horribilus?… read more...

Ben Kepes cuts to the chase about building an online following for business – and he should know since he’s managed to drum up 14,700 followers on Twitter alone… read more...