Digital technologies can be anything but benign for business according to the head of the Business Council of Australia – and Australia needs to be ready to make changes in order to prosper… read more...

More detail has emerged regarding the Federal Government’s planned crackdown on internet piracy – which splits responsibility between copyright holders, ISPs and consumers… read more...

Just days before the release of a new national innovation review, Australian businesses have this week already been handed a series of poor report cards… read more...

New Zealand-based Wynyard Group has opened an Asia Pacific Operation Centre in Sydney, more than doubling its Australian headcount and boosting its data analytics capabilities… read more...

A wrap-up of the past quarter’s ICT news… read more...

John Stanton, CEO of the Communications Alliance, reveals why telco customer service levels will soon be in the spotlight again… read more...

Microsoft has today announced a restructuring plan that will eliminate up to 18,000 jobs over the next year as it aligns the recently-acquired Nokia and repositions the business to be a productivity and platform company… read more...

A battle royale is shaping up between leading payments specialists each wanting to “own” the Australian online payments market… read more...

More than 650,000 Australian premises are now theoretically able to connect to the National Broadband Network, and 210,000 have done so according to a mid-year update from NBN Co… read more...

The Federal Government has released a draft guide on “responsible data analytics” that could provide some useful signposts for any enterprise wanting to maintain consumer trust while exploiting data… read more...

Often maligned from within and outside, the contact centre is the coal face of customer service interaction. But so often the processes and people are dumbed down so they can be sent offshore and run more cheaply. Stephen Withers treads the political minefield…[View as PDF] read more...

The clock is ticking for Australian enterprises which still allow customers to sign for credit card purchases; from August they will need technology to support chip and PIN purchases… read more...

Online travel behemoth Expedia has launched an offer to buy Australian online travel business Wotif, valuing the business at $703 million and delivering a salutary lesson for A/NZ start-ups… read more...

The recent IT spending forecast for Australia and New Zealand shows, among other things, a growing desire for customer experience-related enterprise software… read more...

Businesses and private citizens wishing to contribute to the region’s digital economy strategy have until the end of this month to make their submissions… read more...

Worldwide IT spending is still increasing, but not as much as Garter initially predicted due to changes in the market… read more...

The purchase means Vocus is now an integrated provider of fibre, data centre and internet in New Zealand and aims to replicate its successful Australian formula across the Tasman… read more...

Companies that want to sell goods and services online must support mobile devices – especially Android tablets and smartphones which are used to make two out of three e-commerce sales… read more...

A benchmarking tool that lets software teams compare themselves with the world’s best suggests that Australian and New Zealand development teams outperform their peers in terms of quality… read more...

The ICT services company is renewing its focus on New Zealand businesses and the Telstra partnership will remove the burden of its Australian clients while offering expanded services… read more...