Donovan Jackson

Chatbots define customer service

Chatbots a ‘game changer’ for healthcare, banking

May 10, 2017 | Donovan Jackson
Juniper Research says traditional call centres are under threat… read more...
Hadoop big data_Cutting

It’s just data – and given good tools, watch how people will use it

May 1, 2017 | Donovan Jackson
Hadoop inventor pegs ‘big data’ back to ‘modern data infrastructure’… read more...

JUCY: How a platform approach drives digital transformation

May 1, 2017 | Donovan Jackson
Business innovator takes a ‘whole of stack’ approach to its use of Microsoft technology… read more...
Big data

Now big data threatens to ‘save the planet’

April 27, 2017 | Donovan Jackson
Faster than a speeding bullet, able to leap tall buildings in a single bound, and now capable of solving the biggest ‘challenge’ of our time… read more...
Unit 4 ERP product

SaaS is an intermediate step – Unit4 CEO

April 26, 2017 | Donovan Jackson
In time, businesses will buy outcomes, not software…
digital workplace_Ajilon survey

Most, but not all, Australian businesses are ready for ‘digital revolution’

April 26, 2017 | Donovan Jackson
Survey suggests some business are short on investment in 4IR workers… read more...

457 cancellation a boon for Australian IT professionals

April 20, 2017 | Donovan Jackson
Who cares for the middle-aged white tech specialist…
software automation

Aussie ‘robotic process automation’ startup wins big US deal

April 12, 2017 | Donovan Jackson
Clerical tasks made much easier with software automation…
Digital transformation_Mulesoft

Digital transformation is whatever you want it to be

April 12, 2017 | Donovan Jackson
“When I use a word,” Humpty Dumpty said, in rather a scornful tone, “it means just what I choose it to mean—neither more nor less.”… read more...

From proof of concept to production

April 10, 2017 | Donovan Jackson
Is blockchain ready for prime time?…
service management

ITSM moves out of the basement, into the house

April 6, 2017 | Donovan Jackson
Service management principles apply anywhere service is delivered…

Automation: The fear is real (but there are bigger fish to fry)

April 3, 2017 | Donovan Jackson
Technologists and politicians face off on automation, the future of work and, err, climate change… read more...
myob and Greentree journey

Dropping in on MYOB’s journey upmarket

March 30, 2017 | Donovan Jackson
It has been a busy time for MYOB, the onetime provider of the most popular accounting package in New Zealand and Australia… read more...
how to identify digital transformation

How bizarre: Here’s how to identify DT need

March 28, 2017 | Donovan Jackson
These are the commonplace business processes which should kick digital transformation into gear… read more...
Melbourne airport_Business intelligence

Cleverer operations land in Australia

March 27, 2017 | Donovan Jackson
Melbourne Airport smartens up with integration and intelligence…
Cocur app centre

Concur launches ANZ App Centre

March 22, 2017 | Donovan Jackson
Plug in a few of your favourite business services… read more...
Peter Colbert WaveShades

Shades of

March 20, 2017 | Donovan Jackson
Whole world goes crazy over Visa in sunglasses…
Democratised data_Microsoft

‘Democratised data’ drives customer awareness

March 10, 2017 | Donovan Jackson
Customers expect to engage and receive resolution for issues from any device, anytime and anywhere… read more...
Clash of the Titans report

Which vendors come short when measuring up the big boys of ERP?

March 8, 2017 | Donovan Jackson
Panorama Consulting’s ‘Clash of the Titans 2017’ report compares SAP, Oracle, Dynamics and Infor… read more...
Microsoft_field service

Field service at the sharp end of digital transformation

March 3, 2017 | Donovan Jackson
Doing the same thing again and expecting a different result is, apparently, at least one definition of insanity… read more...


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