CRM customer support and service provider Verint is launching an upgraded platform that can identify callers from their voice alone, and analyse what they are saying and their emotions on the fly… read more...

Former Woolworths boss and Fairfax chairman, Roger Corbett, has confirmed the gulf that can exist between IT and the C-suite… read more...

The acting CEO of Australia’s Digital Transformation Office has admitted to being “just a little terrified” at the Minister’s vision for the organisation… read more...

A wrap-up of news stories that caught our eye over the the past quarter of ICT news including appointments, departures, deals done, implementations completed, mergers, acquisitions and partnerships… read more...

A NSW Government minister yesterday used the opening day of CeBIT to call for light touch regulation of the emergent “sharing economy”, in order to allow peer-to-peer services to flourish… read more...

Online design software house Canva – which already boasts 2.3 million international users for its free version – has seen an opportunity to streamline the marketing design process… read more...

Enterprises which want to wring the most benefit from Agile processes and practices need to shift away from annual plans to more regular quarterly planning sessions… read more...

The overwhelming majority of global business leaders (96 percent) recognise that digital technology has forever changed the rules – only some are ready for the challenge however… read more...

Australia’s leading showcase of enterprise technology, CeBIT, will kick off in Sydney next Tuesday with no fewer than nine separate conference streams, plus a sold out start-up event… read more...

Apple CEO Tim Cook may not be attention-grabbing like his predecessor Steve Jobs, but Mark Webster finds he has kept the tech company on a very sound footing indeed… read more...

Software integrator Ndevr, which describes itself as Australia’s most highly regarded Oracle JD Edwards consulting partner, has signed a strategic partnership with local ERP vendor Greentree… read more...

Ross Mason ordered an Apple Watch last week – but first he asked his wife… read more...

Companies that want to protect their brand online might have to make difficult choices regarding audience reach… read more...

It’s not just an appellation the all-new MacBook is missing. There is no ‘Pro’ or ‘Air’ after ‘MacBook’, and also no ports. Mark Webster finds himself wondering who it’s for… read more...

HP has revealed details behind its partnership with Microsoft that has it serving up business-process-as-a-service solutions for the automotive, financial services and public sectors… read more...

Big data analytics could be harnessed to support the Australian Government’s recently announced crackdown on crystal methamphetamine, aka ice… read more...

The NBN and UFB projects have dominated the national and tech media headlines ever since their inception, usually due to squabbling over which technology should be used, who’s paying for what and whether progress has been fast enough. Here we take a step back and discuss the big picture for both project rollouts… read more...

The Federal Government has given the thumbs up for a seven year overhaul of Centrelink’s core computing platform, predicting the first benefits will emerge as soon as next year… read more...

The extent to which multinational technology companies shift revenues and profits in order to minimise their global tax bills was on full display yesterday… read more...

A landmark Federal Court Decision will force leading ISPs in Australia to hand over the names and addresses of 4,726 people who may have illegally copied a movie over the internet… read more...