Gartner analyst Olive Huang explores how businesses can use customer journey mapping to better understand the customer and enrich their experience… read more...

In a world where Agile and flexible buzzwords abound, the old-school siloed approach to IT is causing inefficiency and higher costs for business… read more...

Just how well do you understand cloud terminology – and in particular, the definitions around the most popular option for most businesses, hybrid cloud – asks Matt Zwolenski… read more...

Paul Budde expects cities to unlock a significant tranche of wealth by becoming ‘smart’ and using a city-as-a-service model… read more...

My daughter Sarah has just passed her learner’s driving licence… read more...

Can you confidently say you know what and how many mobile devices are connected to your network at any given time, asks Safi Obeidullah… read more...

Contact centre operators have been shifting to multi-channel communication methods for more than a decade, writes Carl Price – but the shift has proven challenging… read more...

Throughout the world, financial services companies are facing a period of rapid and fundamental change, writes Jonathan Stern, and APIs are emerging as a competitive necessity… read more...

It’s not only what is done, but also how, writes Ivan Seselj, advancing the argument that process can deliver the edge… read more...

To industry pundits and casual observers, it came as a shock this week when Apple projected that growth for its iPhone sales would hit the slowest pace since 2007, the year of the iconic phone’s release, writes Howard Yu… read more...

Given the financial and geopolitical volatility over the past year, Steve Bray contends that the adoption of cloud enterprise performance management (EPM) tools within the finance department is not surprising… read more...

Just think what $48 billion could buy. In the private sector, that could buy a lot of R&D and innovation; the lifeblood of a successful and growing economy, ponders Vicky Falconer… read more...

It’s easy to argue that big data is only getting bigger – yet, while collecting and analysing big data will remain a priority 2016, David Oakley believes organisations should also be looking more closely at small data… read more...

What is 2016 likely to bring? The answer, as is quite usual for the technology industry, is highly likely to be an intensification of concepts already in the market, writes Ross Mason… read more...

In the age of users who demand flexible and responsive apps, dependency maps can enhance user experiences, writes Pritika Ramani… read more...

The technology industry moves at a relentless pace, writes Lasse Andresen, making it both exhilarating and unforgiving… read more...

Five key themes of opportunity and disruption for the year ahead, says John Ruthven… read more...

Rapid growth in information volume and complexity is putting data centres under pressure, accentuated by customer behaviour changes driven by mobile and social trends, writes Arron Patterson… read more...

For some reason, when it comes to finance and accounting, dated approaches persist, writes Todd Hunt – and he says it is time for Modern Finance… read more...

While early adopters will rush to implement Windows 10 as quickly as possible, most organisations will take a more sober ‘wait-and-see’ approach, writes Adam Blue… read more...